Start with a clean Bluetooth configuration. Make sure that you remove other paired devices unless they are necessary.
Steps
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Press + 9 to open the Admin menu.
Note: Use the * and # key to scroll up and down through the menu. -
Press 1. Network.
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Press 3. Bluetooth.
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Press 1. Paired devices.
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Press .
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Choose a device and remove it by pressing 1. Unpair.
Unpairing is only possible when the device is disconnected
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Repeat these steps until all devices are removed.