V400c Plus user manual

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These are the steps to get your new V400c Plus payment terminal up and running. Some steps include a link to more detailed instructions.

1. Inspect the terminal.

2. Insert the receipt paper roll.

3. Open the cover on the back of the terminal, connect the dongle cable, and close the cover.
4. Turn on the terminal by connecting it to a power source. During startup the display turns on and off a few times.
5. Select Configure network. Then connect the terminal to your network.
6. Select Board the terminal, select your store, and select Confirm. Boarding can take up to 30 minutes.

   If Board the terminal doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.

7. Test the connection with the Adyen platform.
8. Test the connection with your POS system. Skip this step if you will use the terminal as a standalone terminal.

When you have completed these steps, you are ready to process payments!

Inspect the terminal

Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with.

1. Verify that the box containing the terminal hasn't been opened and that the security seal is intact.
   The security seal is a red label with a bar code and a number, stuck across the lid of the box.

2. If you have access to the Adyen Customer Area, log in and under Point of sale > Orders and returns find the order for your terminal. Then:

   • Verify that the serial number (S/N) on the box is the same as in the Customer Area.
   • Verify that the security seal number on the box is the same as in the Customer Area.

   • Using the track & trace link, track the order with the carrier to verify that they confirm having delivered the payment terminal.

3. Break the security seal, take the terminal out of the box, and verify that the serial number (S/N) on the terminal is the same as the serial number on the box.

4. Inspect the terminal for tampering. Check for missing seals or screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.

Insert the receipt paper roll

1. Pull up the latch of the paper compartment and swing the cover downwards.
2. Insert the paper roll making sure the paper sticks out a bit.
3. Close the cover of the paper roll compartment.

Connect to your network

Connect your terminal to the internet so that it can communicate with the Adyen payments platform. Follow the instructions for the network connection you want to use: Ethernet LAN or Wi-Fi.

Connect to Ethernet LAN

• Connect an Ethernet cable to the Ethernet (LAN) port on the dongle.
  That's the port marked with ETH or this symbol:

  

Connect to Wi-Fi

1. On the terminal display, select Configure network.
2. Select Wi-Fi.
3. Turn on the Wi-Fi toggle switch.
4. Select the + icon to add a network. The terminal scans for Wi-Fi networks.
5. Choose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.
6. Select the check mark to confirm.
   The terminal sets the network as default automatically, and connects to it.
   You'll now see a Wi-Fi icon at the top of the display.

After the terminal is boarded

If you need to change Wi-Fi usage after the terminal is boarded:

1. Go to the Admin menu.
2. Select Network > Wi-Fi. You can now:
   • Turn Wi-Fi on or off using the Wi-Fi toggle switch.
   • Change IP settings.
   • Add another network as described above.

Test the payments platform connection

Payments are processed on the Adyen payments platform. To test the connection with that platform:

1. Go to the Admin menu.
2. Select Network > Diagnostics > PSP connection.
3. Check whether all items have a green check mark and the overall result is Success.
   Don't worry if Receiving data has a red cross and the result is No Error; the terminal successfully connected with our platform.

Test the POS system connection

If you are going to use the terminal with a POS system (not as a standalone terminal), test the connection with your POS system:

1. Go to the Admin menu.
2. Select Network > Diagnostics > Terminal API.
3. Check whether all items have a green check mark and the overall result is Success.
4. Select the Cancel button to go back to Diagnostics, and select Endpoints.
   The terminal runs tests on four URLs and then shows a final screen.
5. Check whether all four URLs in the final screen have a green check mark .

Turn on/off

If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.

Turn on the terminal:

• Connect the terminal to a power supply.
  During startup the display turns on and off a few times.

Reboot the terminal:

• Go to the Admin menu and select Reboot.

Turn off the terminal:

• Disconnect the terminal from the power supply.

Admin menu

You'll need the Admin menu on the terminal for various tasks. To open the Admin menu:

1. Select 9 and then the Confirm key.
2. Enter the Admin menu passcode and select the Confirm key. You can get the passcode from your Customer Area or from your company's admin user.

Device info

View, print, and reset totals

The terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.

To obtain the Totals report:

1. Go to the Admin menu.
2. Select Totals.
3. Select an action:
   • View: shows the Totals report for the period shown at the top of the report.
   • Print > Yes: prints the Totals report.
     (Optional) To reset the counter after printing the (day or shift) totals, select Yes at the Reset totals? prompt.
   • Reset > Yes: starts a new reporting period. The totals from the previous period are no longer shown.

Resetting automatically

To automatically reset the Totals every day at a specific hour, contact our POS Support Team.

Reprint transaction receipt

To print another copy of the shopper or merchant receipt for a specific transaction:

1. Go to the Admin menu.
2. Select Transactions.
3. Select the transaction that you want to reprint a receipt for.
4. Select Receipts and then the receipt you want to print: Shopper receipt or Merchant receipt.
5. Select Print.
6. Select Cancel to go back to the point where you can select and print the other receipt, or select Cancel repeatedly until the Admin menu closes.

Standalone solution

If you will be using the payment terminal as a standalone terminal, transactions are not initiated from a POS system. Instead, you start transactions from the terminal itself.
Refer to Standalone terminals for instructions on how to make payments, cancel payments, issue refunds, and (when needed) manually enter card details to make a payment.

Troubleshooting

Self-service

If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our Troubleshooting documentation. In many cases, this is the quickest solution.

Ask for assistance

If you can't resolve the issue using the Troubleshooting documentation, send an email to our POS Support Team.

Provide the following information:

• Merchant account.
• PSP reference of the transaction, if applicable.
• Terminal serial number. This number is available in the Device info and also printed on the back of the terminal (for example, S/N:123-456-789).

See also