V400m user manual

Keypad keys

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Supplied components

• V400m payment terminal
• Power supply
• SIM card
• Receipt paper roll 57 x 40 mm (Width x Diameter)

In the Adyen Customer Area, under In-person payments > Orders and returns you can order new paper rolls and optional accessories such as a standard charging base or Bluetooth base station with Ethernet connectivity.

Get started

These are the steps to get your new V400m payment terminal up and running. Some steps include a link to more detailed instructions.

1. Inspect the terminal.

2. Insert the receipt paper roll.

3. Turn on the terminal by connecting it to a power source. During startup the display turns on and off a few times. Let the battery charge for at least four hours while you continue with the next steps.
4. Select Configure network. Then connect the terminal to your network.
5. Select Board the terminal, select your store, and select Confirm. Boarding can take up to 30 minutes.

   If Board the terminal doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.

6. Test the connection with the Adyen platform.
7. Test the connection with your POS system. Skip this step if you will use the terminal as a standalone terminal.

When you have completed these steps, you are ready to process payments!

This video shows steps 1 - 5 of getting started with your new terminal:

Inspect the terminal

Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with.

1. Verify that the box containing the terminal hasn't been opened and that the security seal is intact.
   The security seal is a red label with a bar code and a number, stuck across the lid of the box.

2. If you have access to the Adyen Customer Area, log in and under In-person payments > Orders and returns find the order for your terminal. Then:

   • Verify that the serial number (S/N) on the box is the same as in the Customer Area.
   • Verify that the security seal number on the box is the same as in the Customer Area.

   • Using the track & trace link, track the order with the carrier to verify that they confirm having delivered the payment terminal.

3. Break the security seal, take the terminal out of the box, and verify that the serial number (S/N) on the terminal is the same as the serial number on the box.

4. Inspect the terminal for tampering. Check for missing seals or screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.

Insert the receipt paper roll

1. Pull up the latch of the paper compartment and swing the cover downwards.
2. Insert the paper roll making sure the paper sticks out a bit.
3. Close the cover of the paper roll compartment.

Connect to your network

Connect your terminal to the internet so that it can communicate with the Adyen payments platform.

Connect to Wi-Fi

1. On the terminal display, select Configure network.
2. Select Wi-Fi.
3. Turn on the Wi-Fi toggle switch.
4. Select the + icon to add a network. The terminal scans for Wi-Fi networks.
5. Choose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.
6. Select the check mark to confirm.
   The terminal sets the network as default automatically, and connects to it.
   You'll now see a Wi-Fi icon at the top of the display.

After the terminal is boarded

If you need to change Wi-Fi usage after the terminal is boarded:

1. Select Settings > Network.
2. Enter your passcode.
3. Select Wi-Fi. You can now:
   • Turn Wi-Fi on or off using the Wi-Fi toggle switch.
   • Change IP settings.
   • Add another network as described above.

Cellular failover

Your V400m terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. Adyen terminals come with a pre-installed and activated SIM (eSIM) card, so you can use the cellular network immediately to board the terminal.
However, terminals boarded before 2022 might not have the SIM card activated if you did not set up the card subscription with us at the time.
When in doubt, contact our Support Team.

Replace physical SIM card

To replace an old or defective physical SIM card with a new one:

1. Turn off the payment terminal.
2. On the back of the terminal, move the latch to the right and lift the cover.
3. Remove the battery to access the SIM card slot.
4. Remove the SIM card from the slot.

   To prevent damage to the slot, do not use metal tools to manipulate the SIM cards.

5. Install the new SIM card into the same slot.
6. Reinstall the battery and the cover. Make sure the contacts align and that it clicks into place.
7. Turn on the terminal and check if the cellular network icon shows at the top of display.

   You can also check the connection on your terminal, under Settings > Network > Cellular.

Test the payments platform connection

Payments are processed on the Adyen payments platform. To test the connection with that platform:

1. Select Settings > Diagnostics > PSP connection.
2. Check if the Status is Successful.
   You can also View results and check if all items have a green check mark .
   Do not worry if Receiving data has a red cross and the result is No Error; the terminal successfully connected with our platform.

Test the POS system connection

If you are going to use the terminal with a POS system (not as a standalone terminal), test the connection with your POS system:

1. Select Settings > Diagnostics > Terminal API.
2. Check if the Status is Successful.
   You can also View results and check if all items have a green check mark .
3. Select the Cancel button to go back to Diagnostics, and select Endpoints.
   The terminal runs tests on four URLs and then shows a final screen.
4. Check if the Status is Successful or select View results to check whether all four URLs in the final screen have a green check mark .

Payment terminal menus

Your payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.

Menu/Button	Description	Passcode
Settings	Device info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal. Network: enable and configure network connections. Software: view and update the software version. Configuration: view, update, or remove the configuration version. Diagnostics: run network connection tests or send us a diagnostic report. Power: restart or power off the terminal.	No passcode required: Device info Diagnostics Admin & Settings passcode: Configuration Network Software Power
Transactions	Totals: view, print, or reset the transaction totals report. Reset transaction totals. View the last known totals report. History: view transactions stored on the terminal. Re-print the merchant/shopper receipt for an approved transaction. Normal payment: start a normal payment when used as a standalone terminal. The special payments menu when used as a standalone terminal: Refund, Manual key entry, MOTO payment, MOTO refund, Bypass PIN, Bypass AID prio, Cashback.	Transactions passcode required: Normal payment Special payments menu Refunds passcode required: Refund MOTO refund
Payment	Start a normal payment when used as a standalone terminal.	No passcode required.

Device info

To view information about the terminal:

• Select Settings > Device info.

The Device info screen shows:

• Model, serial number, and IP address of the terminal.
• Software version and configuration version that the terminal currently uses.
• Merchant account and store that the terminal belongs to.
• A button to show a QR code with device info.
  When you contact our Support Team, they may ask you to scan this QR code.

Turn on/off

If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.
When connected to a power supply, the battery charges. An icon at the top of the display indicates the battery charge level.

Turn on the terminal:

• Connect the terminal to a power supply.
  or
• Press and hold the Confirm key until the display turns on. The battery charge level needs to be high enough for the terminal to turn on.
  

During startup the display turns on and off a few times.

Turn off the terminal:

1. Go to Settings and select Power.
2. Enter your passcode.
3. Select Power off and confirm.
   You can also press and hold the Cancel key until (after 5 - 20 seconds) the display turns off.

Maintain battery performance

Storing payment terminals for longer periods of time can reduce the capacity of the battery or damage it permanently.

To prevent battery degradation:

1. Check the storage conditions:

   • Store the terminals in a cool, dry place.
   • Keep the terminals away from direct sunlight or heat sources.
   • Avoid overcharging - do not store terminals with battery levels over 70 percent.
   • Avoid discharging - do not store terminals with battery levels below 40 percent.

2. Inspect the batteries regularly:

   • Every six months, check for battery leakage or swelling.
   • Recharge batteries to the optimal level.

In case of battery failure, you can return or replace the terminal. For certain models, you can order spare batteries.

For more information, refer to Manage battery power.

View, print, and reset totals

The terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.

1. Go to the Transactions menu.
2. Enter the Transactions menu passcode.
3. Under History, you can get the details of past transactions.
4. Under Totals, you can:
   • View the Totals report for the period shown at the top of the report. It also shows the totals per card scheme used.
   • Print the Totals report.
     (Optional) To reset the counter after printing the (day or shift) totals, select Yes at the Reset totals? prompt.
   • Select Reset to start a new reporting period. The totals from the previous period are no longer shown.
   • Access the report from the previous reporting period.

Resetting automatically

To automatically reset the Totals every day at a specific hour, contact our Support Team.

Reprint transaction receipt

To print another copy of the shopper or merchant receipt for a specific transaction:

1. Go to the Transactions menu.
2. Select History.
3. Select the transaction that you want to reprint a receipt for.
4. Select the printer icon.
5. Select Shopper receipt or Merchant receipt.
   The terminal prints the selected receipt.

Standalone solution

If you will be using the payment terminal as a standalone terminal, transactions are not initiated from a POS system. Instead, you start transactions from the terminal itself.
Refer to Standalone terminals for instructions on how to make payments, cancel payments, issue refunds, and (when needed) manually enter card details to make a payment.

Troubleshooting

Self-service

If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our Troubleshooting documentation. In many cases, this is the quickest solution.

Ask for assistance

If you cannot resolve the issue using the Troubleshooting documentation, contact to our Support Team.

Provide the following information:

• Merchant account.
• PSP reference of the transaction, if applicable.
• Terminal serial number. This number is available in the Device info and also printed on the back of the terminal (for example, S/N:123-456-789).

See also