S1U2 user manual

Get started

Get your new unattended terminal up and running:

1. Assign the terminal to your store.
2. Inspect the terminal.
3. Set up the S1U2 terminal:
   1. Mount the terminal in the front panel of the kiosk or self-service machine.
   2. Connect the cables.
   3. Board the terminal.
   4. Update the terminal software.
4. Do any remaining steps related to mounting the terminal.

When you have completed these steps, you are ready to process payments!

Assign the terminal

During the installation, the S1U2 terminal obtains its configuration by boarding itself to your store. Contrary to most other terminals, you always need to assign an unattended terminal to a store before boarding the terminal.

• Assign the terminal to your store using your Customer Area or using API calls.

Inspect the terminal

Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with.

1. Verify that the box containing the terminal hasn't been opened and that the security seal is intact.
   The security seal is a red label with a bar code and a number, stuck across the lid of the box.

2. If you have access to the Adyen Customer Area, log in and under In-person payments > Orders and returns find the order for your terminal. Then:

   • Verify that the serial number (S/N) on the box is the same as in the Customer Area.
   • Verify that the security seal number on the box is the same as in the Customer Area.

   • Using the track & trace link, track the order with the carrier to verify that they confirm having delivered the payment terminal.

3. Break the security seal, take the terminal out of the box, and verify that the serial number (S/N) on the terminal is the same as the serial number on the box.

4. Inspect the terminal for tampering. Check for missing seals or screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.

Mount the terminal

You need to mount the S1U2 payment terminal on your vending, ticketing, multimedia kiosk, or other self-service solutions. To learn how to mount S1U2, see:

• The installation instructions from the manufacturer of your self-service machine.
• The installation instructions from Castles, the manufacturer of the S1U2 payment terminals.

Connect the cables

1. Connect the MDB harness cable to the back of the terminal. This cable connects the terminal to the power supply, and optionally to the audio output device.

   You cannot use the MDB harness cable to connect the Ethernet cable. You need to connect it directly into the terminal between the MDB slot and the SIM/SAM card slots.

2. Connect the cellular communication antenna cable to the antenna slot with the label MAIN. To boost the signal, you can also connect two antennas.
3. If your use case requires it, connect your self-service device to the S1U2 using the USB-A or USB-C slots on the back.

The S1U2 terminal now starts up.

Connect to your network

Connect your terminal to the internet so that it can communicate with the Adyen payments platform and your own back-end systems.

Connect to Wi-Fi

1. After selecting your language on the Welcome screen, select the arrow button:
   
2. On the Setup Wi-Fi screen, select the + sign.
3. Turn on the WLAN toggle switch.
4. Select a Wi-Fi network from the list, or select the + sign and add the name (SSID) of the Wi-Fi network.
5. Enter the Wi-Fi password.
6. Select OK.
   The terminal sets the network as default automatically, and connects to it.
   You'll now see a Wi-Fi icon at the top of the display.

Updating the connection settings

If you need to change Wi-Fi usage later:

1. Select Settings > Network.
2. Enter your passcode.
3. Select Wi-Fi. You can now:
   • Turn Wi-Fi on or off using the WLAN toggle switch.
   • Add another network as described above.

Cellular 3G/4G failover

Your S1U2 terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. Adyen terminals come with a pre-installed and activated SIM (eSIM) card, so you can use the cellular network immediately to board the terminal.
However, terminals boarded before 2022 might not have the SIM card activated if you did not set up the card subscription with us at the time.
When in doubt, contact our Support Team.

Board the terminal

Remember that the terminal can only board if it is assigned to your store.

1. When the display shows Board the terminal, on the screen press OK.
2. When the display shows the store that the terminal is assigned to, press OK to confirm.

Update the terminal software

1. Under Settings, select Device info > Software version.
2. Enter the Admin & Settings passcode and select Continue.
3. Select Install now.

When the terminal finishes downloading and installing the software, it reboots. After that, you are ready to accept payments.

Payment terminal menus

Menu/Button	Description	Passcode
Settings	Device info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan to connect to the terminal. Network: enable and configure network connections. Enable airplane mode. Configuration: view, update, or remove the configuration version. Display: adjust the screen brightness. Diagnostics: run network connection tests or send us a diagnostic report. Apps: overview of the apps and certificates installed on the terminal. If an app is scheduled to be installed or removed, this action is carried out when you open this menu.	No passcode required: Device info Diagnostics Display Admin & Settings passcode: Apps Configuration Network Device info> Software version
Transactions	History: view transactions stored on the terminal. Totals: view a transaction totals report. Reset transaction totals. New transaction: Refund, MOTO payment, MOTO refund, Manual key entry as a standalone terminal. Select the AID priority.	Transactions passcode required: History Totals New transaction Refunds passcode required: New transaction > Refund

You can get the passcodes from your Customer Area or from your company's admin user.

Device info

To view information about the terminal:

• Select Settings > Device info.

The screen shows:

• Model, serial number, and IP address of the terminal.
• Software version that the terminal currently uses.
• The configuration version.
• Merchant account that the terminal belongs to.
• The store that the terminal is boarded to, and the store address.
• A button to show a QR code with device info.
  When you contact our Support Team, they may ask you to scan this QR code.

Kiosk mode

The kiosk mode is intended for payment terminals in unattended environments, such as next to a vending machine, token dispenser, or parking payment systems. It allows the use of the payment terminals without the risk of customers powering off the terminal or entering the settings of special payment menus.

To configure the kiosk mode, contact our Support Team. Ask them to enable one or all of the following features:

• Set a different default app. Customers can only interact with an Android app that you uploaded on the payment terminal.
• Hide the navigation buttons. Customers cannot use the Android buttons at the bottom of the screen to change or minimize the default app.
• Hide the menu buttons. The Settings and Transactions menu buttons do not show on the home screen.

Troubleshooting

Self-service

If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our Troubleshooting documentation. In many cases, this is the quickest solution.

Start remote session

If your terminal is on software version 1.105.2 or later, you can access it remotely from your Customer Area. The remote session creates a duplicate of the terminal's screen in your Customer Area and lets you interact with the menus and the Android apps on the terminal.

To authenticate the session, you need to be in contact with a member of your staff and provide them with a one-time passcode to enter into the terminal. You can then troubleshoot issues or configure the terminal settings. This also means that unattended terminal models such as S1U2 can only be accessed remotely in this way, if you have a member of your staff present to assist.

To use the remote session feature, you need to have the WebSockets enabled. You can enable this in your Customer Area under Terminal settings > Integrations > Terminal API > Enable WebSockets.

1. Log into your Customer Area.
2. Go to Terminals and select your terminal.
3. Select More options > Start remote session.
   A one-time passcode shows in your Customer Area.
4. Instruct the terminal operator to select Start session and enter your one-time passcode.
   A duplicate of the terminal screen shows in your Customer Area. You can interact with the terminal menus remotely.
5. When you are done, select End session.

Be aware that you can end the session both from your Customer Area and from the terminal. When the session ends, you need to start a new one and authenticate with a one-time passcode again.

Ask for assistance

If you cannot resolve the issue using the Troubleshooting documentation, contact to our Support Team.

Provide the following information:

• Merchant account.
• PSP reference of the transaction, if applicable.
• Terminal serial number. This number is available in the Device info and also printed on the back of the terminal (for example, S/N:123-456-789).