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V240m Plus user manual

Learn how to set up and use the V240m Plus payment terminal.

Get started

Get your new V240m Plus payment terminal up and running:

  1. Inspect the terminal.
  2. Insert the paper roll:
    • Pull up the latch on the paper roll cover and open the cover.
    • Place the paper roll and close the cover, making sure the paper sticks out a bit.
  3. Turn on the terminal by connecting the power supply. During startup the display turns on and off a few times. Let the battery charge for at least four hours while you continue with the next steps.
  4. Select Configure network and connect the terminal to your network.
    To connect the terminal to your wired network through a Bluetooth base station, you need to temporarily connect the terminal to Wi-Fi and board the terminal before you dock the terminal into the base.
  5. Select Board the terminal, select your store, and select Confirm.*
  6. Optional. If you have a Bluetooth base station, set up the Bluetooth connection.
  7. Test the connection with the Adyen platform.
  8. Test the connection with the cash register. Skip this step if you will use the terminal as a standalone terminal.

* If Board the terminal doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.
When you have completed these steps, you are ready to process payments!


Keypad keys

Key Name
Cancel
Clear
Confirm

Supplied components

  • V240m Plus payment terminal
  • Power supply
  • SIM card
  • Receipt paper roll 57 x 40 mm (Width x Diameter)

In the Adyen Customer Area, under Point of sale > Orders and returns you can order new paper rolls and optional accessories such as a standard charging base or Bluetooth base station with Ethernet capabilities.

Admin menu

You'll need the Admin menu on the terminal for various tasks. To open the Admin menu:

  1. Select 9 and then the Confirm key.
  2. Enter the Admin PIN code and select the Confirm key. Where do I find the Admin PIN?
Option Description
Network Configure network settings.
Run diagnostic connection tests.
Software Update the terminal software.
Config Update, view, or remove the configuration.
You can view the configuration version, the installed software release, and hardware details such as the unique terminal ID.
Transactions Get an overview of transactions stored on the terminal.
Re-print the receipt for a transaction.
Power off Turn off the terminal.
Totals View and print transaction totals.

Info menu

The Info menu shows:

  • The type of network connection that the terminal is using and the IP address of the terminal.
  • Other details such as the terminal ID and store.
  • A QR code containing information we can use for troubleshooting.

To open the Info menu:

  • Select 5 and then the Confirm key.

Inspect the terminal

Because payment terminals process sensitive card data, it is important to make sure that the terminal you received is the correct Adyen terminal and hasn't been tampered with. If any of the following checks fails, contact our POS Support Team immediately.

  1. Verify that the box containing the terminal hasn't been opened and that the security seal is intact.
    The security seal is a red label with a bar code and a number, stuck across the lid of the box.
  2. If you have access to the Adyen Customer Area, log in and under Point of sale > Orders and returns find the order for your terminal. Then:
    • Verify that the terminal serial number (S/N) on the box is the same as in the Customer Area.
    • Verify that the security seal number on the box is the same as in the Customer Area .
    • Using the track & trace information in the Customer Area, track the order with the carrier to verify that they confirm having delivered the payment terminal.
  3. Break the security seal, take the terminal out of the box, and verify that the serial number (S/N) on the terminal itself is the same as the serial number on the box.
  4. Inspect the terminal for tampering. Check for missing seals or screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal such as the card reader or ports.

Turn on/off

If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.

When connected to a power supply, the battery charges. An icon at the top of the display indicates the battery charge level.

Turn on the terminal:

  • Connect the terminal to a power supply.
    or
  • Press and hold the Confirm key until the display turns on. Note that the battery charge level needs to be high enough.

During startup the display turns on and off a few times.

Turn off the terminal:

  • Press and hold the Cancel key until (after 5 - 20 seconds) the display turns off.
    or
  • Go to the Admin menu and select Power off.

Connect to your network

Connect your terminal to the internet so that it can communicate with the Adyen payments platform and your own back end systems.

Connect to Wi-Fi

If the terminal is not yet boarded:

  1. On the terminal display, select Configure network.
  2. Select Wi-Fi.
  3. Turn on the Wi-Fi toggle switch.
  4. Select the + icon to add a network. The terminal scans for Wi-Fi networks.
  5. Choose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.
  6. Select Confirm.
    The terminal sets the network as default automatically, and connects to it.
    You'll now see a Wi-Fi icon at the top of the display.

If the terminal is boarded:

  1. Go to the Admin menu.
  2. Select Network > Wi-Fi and make sure the Wi-Fi toggle switch is turned on.
  3. If the desired network is not already listed, select the + icon to add a network. The terminal scans for Wi-Fi networks.
  4. Choose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.
  5. Select Confirm.
    The terminal sets the network as default automatically, and connects to it.

(Optional) Configure a static IP address for the terminal

By default, both the Bluetooth base station and the terminal are set up to use a dynamic IP address. If your network setup requires that you configure a static IP address for the terminal and/or the base station, the most common scenario is to use a static IP address for the terminal and a dynamic IP address for the base station.

To assign a static IP address to the terminal:

  1. After the terminal is connected to the internet, go to the Admin menu.
  2. Select Network > Wi-Fi.
  3. Select the i (information) symbol for your network and then select IP settings.
  4. Turn off the DHCP toggle switch.
  5. Enter your network details. To type a period (.), press 1 twice. Enter the IP address, the Subnet mask, the Default gateway, the Preferred DNS, and the Alternate DNS.
    The static IP address must be unique in the network and, if you have more than one terminal, unique for each terminal.
    Select the confirm button on the terminal display.

Cellular 3G/4G failover

Your V240m Plus terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. For this you need to have a SIM card subscription with us for the terminal. When in doubt, contact our POS Support Team.

(Optional) Set up a Bluetooth connection to a base station

To connect the terminal to your wired network you need to have a Bluetooth base station and an Ethernet cable to connect the base station to your network. The terminal then connects to the base station trough Bluetooth.

The base station obtains its software from the terminal. During boarding the initial software on the terminal is replaced with the software version that's required for your store. To prevent issues with a base station becoming stuck on a wrong software version, you need to board the terminal before you dock it into the base station for the first time. For that reason, you need to temporarily connect the terminal to Wi-Fi and board the terminal before you set up the Bluetooth connection.

When you are ready to set up the Bluetooth connection, you first connect the terminal to the Bluetooth base station. Then you change the default credentials of the base station. After completing these steps, you have established a safe Bluetooth connection.

Step 1: Connect the terminal to the base station

Before you begin, the terminal must be boarded.
  1. On the terminal, open the Admin menu, select Network > Wi-Fi, and turn off the Wi-Fi connection.
  2. Connect the base station to a power supply. The white LED blinks and then turns on.
  3. Connect an Ethernet cable from your network to the Ethernet (LAN) port on the base station. That's the port marked with this symbol:
    .
    Don't use a port with a different symbol.
  4. Dock the terminal into the base station.
  5. On the base station, press the pairing button on the front to make it discoverable. The blue LED blinks slowly.
  6. On the terminal, open the Admin menu, select Network > Bluetooth, and turn on Bluetooth.
    If Bluetooth is on already, turn it off and then on again.
  7. Select Pair device > Scan.
  8. Select the base station that you want to connect to, making sure that the serial number shown matches the serial number on the base station. For example, V400m B-FF 123-456-789.
    The terminal pairs with the base, and then connects.
  9. Verify that the devices are connected:
    • The blue LED on the base station is on continuously.
    • On the terminal, the Info menu shows Bluetooth followed by an IP address.
If you have more than one terminal or base station, ensure you know which terminal is paired with which base station. After a terminal is paired with a base station, it should remain paired with it.

Step 2: Change the default credentials of the base station

Each Bluetooth base station comes with a default username and password. Before you start processing live transactions, you must change the username and password of the base station.

To change the username and password of the base station:

  1. On the connected terminal, open the Admin menu:
  2. Select Network > Bluetooth > Scan/Discovery.
  3. Select the base station from the list of devices. If you have several base stations, use the serial number toselect the correct base station.
  4. Select Info.
  5. Make sure that Cable is set to up.
  6. Note the IP address of the base station.
  7. On a laptop that is connected to the local network or VLAN, in your browser, go to https://[IP address of your base station].
    You are redirected to the Verifone portal.
  8. Log in with your default username and password for the base station. If you don't know these credentials, contact the POS Support Team.
  9. Go to Administration.
  10. Enter a new username and password for the base station, then select Save.
  11. Safely store the new username and password in your system.

(Optional) Configure a static IP address for the base station

By default, both the Bluetooth base station and the terminal are set up to use a dynamic IP address. If your network setup requires that you configure a static IP address for the terminal and/or the base station, the most common scenario is to use a static IP address for the terminal and a dynamic IP address for the base station.
See Configure a static IP address for the terminal.

To assign a static IP address to the base station:

  1. On a laptop that is connected to the local network or VLAN, in your browser, go to https://[IP address of your base station].
    You are redirected to the Verifone portal.
  2. Log in with your username and password for the base station.
  3. Go to Configuration > Ethernet.
  4. In the Connection Type drop-down menu, select Static.
  5. Enter the IPv4 Address, the Subnet Mask, the Gateway, the DNS 1, and the DNS 2.
    The Connection Speed should remain on Auto. The static IP address must be unique in the network and, if you have more than one base station, unique for each base station.
  6. Select Save.

Test the connection with our platform

Payments made with the terminal are processed on the Adyen payments platform. To test the connection with our platform:

  1. Go to the Admin menu.
  2. Select Network > Diagnostics > PSP connection.
  3. Check whether all items have a green check mark -white_check_mark- and the overall result is Success.
    Don't worry if Receiving data has a red cross -x- and the result is No Error; the terminal successfully connected with our platform.

Test the cash register connection

If you are going to use the terminal with a cash register (not as a standalone terminal), test the connection with your cash register:

  1. Go to the Admin menu.
  2. Select Network > Diagnostics > Terminal API.
  3. Check whether all items have a green check mark -white_check_mark- and the overall result is Success.
  4. Select the Cancel button to go back to Diagnostics, and select Endpoints.
    The terminal runs tests on four URLs and then shows a final screen.
  5. Check whether all four URLs in the final screen have a green check mark -white_check_mark-.

The terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset. By resetting the report, you can use this functionality to get day totals or shift totals.

To obtain the Totals report:

  1. Go to the Admin menu.
  2. Select Totals.
  3. Select an action:
    • View: Shows the Totals report for the period shown at the top of the report.
    • Print > Yes: Prints the Totals report.
      (Optional) To reset the counter after printing the (day or shift) totals, select Yes at the Reset totals? prompt.
    • Reset > Yes: Starts a new reporting period. The totals from the previous period are no longer shown.

Resetting automatically

To automatically reset the Totals every day at a specific hour, contact our POS Support Team.

Reprint transaction receipt

To print another copy of the shopper or merchant receipt for a specific transaction:

  1. Go to the Admin menu.
  2. Select Transactions.
  3. Select the transaction that you want to reprint a receipt for.
  4. Select Receipts and then the receipt you want to print: Shopper receipt or Merchant receipt.
  5. Select Print.
  6. Select Cancel to go back to the point where you can select and print the other receipt, or select Cancel repeatedly until the Admin menu closes.

Standalone solution

If you will be using the payment terminal as a standalone terminal, transactions are not initiated from a cash register. Instead, you need to start transactions from the terminal itself.

Refer to Standalone terminals for instructions on how to make payments, cancel payments, issue refunds, and (when needed) manually enter card details to make a payment.

Troubleshooting

Self-service

If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our Troubleshooting documentation. In many cases, this will be the quickest solution.

Ask for assistance

If you can't resolve the issue using the Troubleshooting documentation, send an email to the POS Support Team.
Provide the following information:

  • Merchant account.
  • PSP reference of the transaction, if applicable.
  • Terminal serial number. This number is available in the Info menu in the format [device model]-[serial number] and also printed on the back of the terminal (for example, S/N:123-456-789).