Ask for phone number input

Here we describe how you can use an InputRequest to ask the shopper to enter their phone number. The country code is prefilled based on the location of the terminal, but can be changed on the terminal.

The following illustrations show the phone number input screen on a portrait display. The second image is for a portrait terminal without keypad (e280).

The next illustrations show the phone number input screen on a small portrait display (e285p) and a landscape display.

The terminal continues to show your input request until one of these events occurs:

• The user has provided input.
• The maximum input time expires. You can set this time in the request.
• On the terminal, Cancel is selected.
• The terminal receives a request to cancel collecting input or any other request from the POS app.

Make a PhoneNumber input request

To use the payment terminal to ask for a phone number:

1. Make a POST request to a Terminal API endpoint, specifying:

   • MessageHeader: the standard SaleToPOIRequest.MessageHeader object. Specify:

     Parameter	Required	Description
     ProtocolVersion		3.0
     MessageClass		Device
     MessageCategory		Input
     MessageType		Request
     ServiceID		Your unique ID for this request, consisting of 1-10 alphanumeric characters. Must be unique within the last 48 hours for the terminal (POIID) being used.
     SaleID		Your unique ID for the system where you send this request from.
     POIID		The unique ID of the terminal to send this request to. Format: [device model]-[serial number].

   • InputRequest.DisplayOutput: this part of the request body defines what is shown on the terminal.

     Parameter	Description
     Device	CustomerDisplay
     InfoQualify	Display
     OutputContent.OutputFormat	Text
     OutputContent.PredefinedContent.ReferenceID	GetPhoneNumber
     OutputContent.OutputText	An array of one Text field containing your own text to show on the terminal. Apart from the text you specify, the terminal will show an instruction for how to confirm the input.

   • InputRequest.InputData: this part of the request body handles the user input.

     Parameter	Description
     Device	CustomerInput
     InfoQualify	Input
     InputCommand	DigitString
     MaxInputTime	(Integer) Time-out in seconds. This is the time that the user gets to finish their input.
     DefaultInputString	Placeholder text for the input box, to let the user know what input format you are expecting.
     MaskChararctersFlag	Mask user input. Allowed values are true and false.

   The following example asks the shopper for their phone number.

   For a complete list of fields you can pass in the GetPhoneNumber input request, see the API reference.

2. Wait for the user to supply the requested input.

   The provided input is not validated against a format.

   • If input is received from the terminal, the InputResult.Input contains:
     • DigitInput: the numerals (phone number) that the user entered.

   • If the input request times out, the InputResult.Response has AdditionalResponse: message=Screen%20timeout, Result: Failure, and ErrorCondition: Cancel.

   • If you make a payment request while the input request is waiting for input on the terminal, the payment request overrides the input request. The InputResult.Response has AdditionalResponse: message=A%20higher%20priority%20request%20has%20been%20received, Result: Failure, and ErrorCondition: Busy.

   • If the user declined to respond (selected the Cancel key ), the InputResult.Input.DigitInput field is empty. The InputResult.Response has Result: Failure and ErrorCondition: Cancel.

   For a complete list of fields you can receive in the GetPhoneNumber input response, see the API reference.

3. Pass the phone number from the DigitInput field to your system for validation and further use.

See also