S1E or S1E Barcode payment terminal
- S1E: standard version
- S1E Barcode: has a barcode scanning camera and a bigger battery
- USB cable and region-specific power plug for charging
- SIM card
These are the steps to get your new S1E or S1E Barcode payment terminal up and running. Some steps include a link to more detailed instructions.
Turn on the terminal: connect the terminal to a power supply, then press and hold the power button until the display turns on.
Let the battery charge for at least four hours while you continue with the next steps.
On the Welcome screen, select your language.
On the Confirm store screen, assign the terminal to your store by selecting the check mark button. If the store shown is not your store, use the edit button to change it.
If the store screen doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.
When you have completed these steps, you are ready to process payments!
Inspect the terminal
Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with.
Verify that the box containing the terminal hasn't been opened and that the security seal is intact.
The security seal is a red label with a bar code and a number, stuck across the lid of the box.
If you have access to the Adyen Customer Area, log in and under Point of sale > Orders and returns find the order for your terminal. Then:
- Verify that the serial number (S/N) on the box is the same as in the Customer Area.
- Verify that the security seal number on the box is the same as in the Customer Area.
Using the track & trace link, track the order with the carrier to verify that they confirm having delivered the payment terminal.
Break the security seal, take the terminal out of the box, and verify that the serial number (S/N) on the terminal is the same as the serial number on the box.
Inspect the terminal for tampering. Check for missing seals or screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.
If any of the above checks fails, contact our Support Team immediately.
Connect to your network
Connect your terminal to the internet so that it can communicate with the Adyen payments platform and your own back-end systems.
Connect to Wi-Fi
- After selecting your language on the Welcome screen, select the arrow button:
- On the Setup Wi-Fi screen, select the + sign.
- Turn on the WLAN toggle switch.
- Select a Wi-Fi network from the list, or select the + sign and add the name (SSID) of the Wi-Fi network.
- Enter the Wi-Fi password.
- Select OK.
The terminal sets the network as default automatically, and connects to it.
You'll now see a Wi-Fi icon at the top of the display.
Updating the connection settings
If you need to change Wi-Fi usage later:
- Select Settings > Network.
- Enter your passcode.
- Select Wi-Fi. You can now:
- Turn Wi-Fi on or off using the WLAN toggle switch.
- Add another network as described above.
Cellular 3G/4G failover
Your S1E or S1E Barcode terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. For this you need to have a SIM card subscription with us for the terminal. When in doubt, contact our Support Team.
If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.
When connected to a power supply, the battery charges. An icon at the top of the display indicates the battery charge level.
Turn on the terminal:
- Press and hold the power button until the display turns on.
If necessary, connect the terminal to a power supply to charge the battery.
Turn off the terminal:
- Press and hold the power button until a dialog box appears, then confirm you want to turn off the terminal.
Use the USB-C charging cable
Always use the charging cable and the region-specific power plug provided by Adyen.
To prevent damage to the USB-C charging cable and the USB-C socket on the payment terminal, follow these guidelines:
- Insert and remove the USB-C charging cable by holding the end that connects to the terminal or the power plug.
- Don't insert or remove the USB-C charging cable in an upward, downward, left, or right direction.
- Don't bend or fold the USB-C charging cable.
- Don't use excessive force to insert or remove the USB-C charging cable.
- Always inspect the USB-C charging cable and the USB-C socket on the payment terminal for foreign objects.
- If the terminal operates in areas of high humidity, dust, or food residue, consider getting a charging station.
Payment terminal menus
Your payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.
You can get the passcodes from your Customer Area or from your company's admin user.
To view information about the terminal:
- Select Settings > Device info.
The screen shows:
- Model, serial number, and IP address of the terminal.
- Software version that the terminal currently uses.
- The configuration version.
- Merchant account that the terminal belongs to.
- The store that the terminal is boarded to, and the store address.
- A button to show a QR code with device info.
When you contact our Support Team, they may ask you to scan this QR code.
View and reset totals
The terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.
To obtain the Totals report:
- Select Transactions > Totals.
- Enter the Transactions menu passcode.
- You can now:
- View a Totals report for the period shown at the top of the report.
- Start a new reporting period by selecting the reset button:
The totals from the previous period are no longer shown.
To automatically reset the Totals every day at a specific hour, contact our Support Team.
For the airline industry the payment terminal has an airplane mode. When preparing for take-off, turning on airplane mode is the quickest way to turn off all cellular and other network connections on the terminal.
When you turn airplane mode off again, the previous connections are restored.
Enable airplane mode
To be able to use airplane mode, contact our Support Team and ask them to enable this feature. The Network menu on the terminal will then include an Airplane mode option.
Use airplane mode
To turn on airplane mode:
- On the terminal, select Settings > Network.
- Enter the passcode.
- In the Network menu, turn on the Airplane mode toggle.
All connections (Wi-Fi, Bluetooth, and Cellular) are now Off.
To turn off airplane mode:
- On the terminal, select Settings > Network.
- Enter the passcode.
- In the Network menu, turn off the Airplane mode toggle.
All previous connections (Wi-Fi, Bluetooth, and Cellular) are now restored.
The kiosk mode is intended for payment terminals in unattended environments, such as next to a vending machine, token dispenser, or parking payment systems. It allows the use of the payment terminals without the risk of customers powering off the terminal or entering the settings of special payment menus.
To configure the kiosk mode, contact our Support Team. Ask them to enable one or all of the following features:
- Set a different default app. Customers can only interact with an Android app that you uploaded on the payment terminal.
- Hide the navigation buttons. Customers can't use the Android buttons at the bottom of the screen to change or minimize the default app.
- Hide the menu buttons. The Settings and Transactions menu buttons do not show on the home screen.
If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our Troubleshooting documentation. In many cases, this is the quickest solution.
Start remote session
If your terminal is on software version 1.96 or later, you can access it remotely from your Customer Area. The remote session creates a duplicate of the terminal's screen in your Customer Area and lets you interact with the menus and the Android apps on the terminal.
To authenticate the session, you need to be in contact with a member of your staff and provide them with a one-time passcode to enter into the terminal. You can then troubleshoot issues or configure the terminal settings. This also means that unattended terminal models such as S1U2 cannot be accessed remotely in this way.
To enable the remote session feature, contact our Support Team.
- Log into your Customer Area.
- Go to Terminals and select your terminal.
- Select More options > Start remote session.
A one-time passcode shows in your Customer Area.
- Instruct the terminal operator to select Start session and enter your one-time passcode.
A duplicate of the terminal screen shows in your Customer Area. You can interact with the terminal menus remotely.
- When you are done, select End session.
Be aware that you can end the session both from your Customer Area and from the terminal. When the session ends, you need to start a new one and authenticate with a one-time passcode again.
Ask for assistance
If you can't resolve the issue using the Troubleshooting documentation, contact to our Support Team.
Provide the following information:
- Merchant account.
- PSP reference of the transaction, if applicable.
- Terminal serial number. This number is available in the Device info and also printed on the back of the terminal (for example, S/N:123-456-789).