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Passcode for menu access

In your Customer Area, retrieve the passcode to open menus on your terminal.

On the payment terminal, the access to menu options like network settings and software updates is restricted. To open such menu options, you need to enter a passcode.

Android: Enter your passcode

An Android terminal can prompt you to Enter your passcode.

  • For Settings menu options: enter the passcode that is set up in your Customer Area under Passcodes > Admin menu.
  • For Transactions menu options: enter the passcode that is set up in your Customer Area under Passcodes > Transaction menu.

See Get the passcode from your Customer Area.

Non-Android: Admin menu

The Admin menu contains several menus with restricted access.

  1. Go to the Admin menu:

    • On terminals with a keypad, select 9 and then the Confirm key .
    • On legacy models, select the Confirm key and then 9.

    • On terminals without keypad, select the Menu button and then Admin.

  2. In the Admin menu box, enter the passcode that is set up in your Customer Area under Passcodes > Admin menu.
    See Get the passcode from your Customer Area.

  3. Select Confirm.

Non-Android: Payment menu

On standalone non-Android terminals, the Payments menu allows you to do special transactions like manual key entry or unreferenced refunds.

  1. Select 8 and then the Confirm key .
  2. In the Payment menu box, enter the passcode that is set up in your Customer Area under Passcodes > Transaction menu.
    See Get the passcode from your Customer Area.
  3. Select the Confirm key.

Get the passcode from your Customer Area

  1. In your Customer Area, go to Point of sale > Terminal settings or select a specific terminal by serial number.

    The Device info on the terminal contains the serial number. Refer to the manual for your terminal model.

  2. Select Passcodes.

  3. To view the passcodes, select Decrypted.

    • Transaction menu: the passcode to access Transactions menu options on Android terminals, or the Payments menu on standalone non-Android terminals.
    • Admin menu: the passcode to access Settings menu options on Android terminals, or the Admin menu on non-Android terminals.

    If the passcode isn't visible, your user account doesn't have the POS admin role. Contact your company's admin user.

Contact our Support team

If the above solution did not solve the problem, contact us directly.

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