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Passcode for menu access

In your Customer Area, retrieve the passcode to open menus on your terminal.

On the payment terminal, the access to menu options like network settings and software updates is restricted. To open such menu options, you need to enter a passcode.

Android: Enter passcode

When you try to access a restricted option on an Android terminal, the display shows Enter passcode.

  • For Settings menu options: enter the passcode that is set up in your Customer Area under In-person payments > Terminal settings > Terminal passcodes > Admin & Settings.

  • For Transactions menu options: enter the passcode that is set up in your Customer Area under In-person payments > Terminal settings > Terminal passcodes > Transactions.

See Get the passcode from your Customer Area.

Non-Android: Admin menu

The Admin menu contains several menus with restricted access.

  1. Go to the Admin menu:

    • On terminals with a keypad, select 9 and then the Confirm key .
    • On legacy models, select the Confirm key and then 9.
    • On terminals without keypad, select the Menu button and then Admin.

  2. In the Admin menu box, enter the passcode that is set up in your Customer Area under In-person payments > Terminal settings > Terminal passcodes > Admin & Settings.
    See Get the passcode from your Customer Area.

  3. Select Confirm.

Standalone non-Android: Payment menu

On standalone non-Android terminals that use the old menu structure, the special payments menu lets you do special transactions like manual key entry or unreferenced refunds.

  1. Select 8 and then the Confirm key .

  2. In the Payment menu box, enter the passcode that is set up in your Customer Area under In-person payments > Terminal settings > Terminal passcodes > Transactions.
    See Get the passcode from your Customer Area.

  3. Select the Confirm key.

When you select Refund or MOTO refund, it is possible that the terminal asks for a password again. If this happens:

  • Enter the passcode that is set up in your Customer Area under In-person payments > Terminal settings > Terminal passcodes > Unreferenced refunds.

Get the passcode from your Customer Area

  1. In your Customer Area, go to In-person payments > Terminal settings or select a specific terminal by serial number.

    The Device info on the terminal contains the serial number. Refer to the manual for your terminal model.

  2. Select Passcodes.

  3. To view the passcodes, under Terminal passcodes select Decrypted and select the view icon for the passcode you want to see.

    • Transactions: the passcode to access Transactions menu options on Android terminals, or the Payment menu on standalone non-Android terminals.
    • Admin & Settings: the passcode to access Settings menu options on Android terminals, or the Admin menu on non-Android terminals.
    • Unreferenced refunds: the passcode to start an unreferenced refund on a standalone terminal.

    If the passcode isn't visible, your user account doesn't have the POS admin role. Contact your company's admin user.

Contact our Support team

If the above solution did not solve the problem, contact us directly.

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