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Trustly Redirect Component

Add Trustly to an existing Components integration.

If you are using Android Components v5.0.0 or later:

This payment method requires no additional configuration.

Follow the Android Components integration guide and use the following module and Component names:

As with other redirect payment methods, you can use our Redirect Component to handle the redirect to a Trustly-hosted payment page.

When making an Trustly payment, you need additionally need to include Trustly in the list of available payment methods.

Before you begin

This page assumes you have already:

Show Trustly in your payment form

Include Trustly in the list of available payment methods. You don't need to collect any information from the shopper in your payment form.

  1. Specify in your /paymentMethods request:

The response contains paymentMethod.type: trustly.

We provide logos for Trustly which you can use on your payment form. For more information, refer to Downloading logos.

Make a payment

When the shopper pays:

  1. From your server, make a POST /payments request, specifying:

    • paymentMethod.type: Set this to trustly.
    • returnUrl: URL to where the shopper should be redirected back to after they complete the payment. Get this URL from the Component in the RedirectComponent.getReturnUrl(context).

    In the /payments response, note the action object. This contains the information needed to redirect the shopper.

  2. Pass the action object to your client app.

Handle the redirect

  1. Use the Redirect Component to redirect the shopper to a Trustly-hosted payment page.
  2. After the shopper returns to your app, make a POST /payments/details request from your server, providing:
    • details: The actionComponentData.details object from the Redirect Component.

You receive a response containing:

  • resultCode: Use this to present the payment result to your shopper.
  • pspReference: Our unique identifier for the transaction.

Present the payment result

Use the  resultCode that you received in the /payments/details response to present the payment result to your shopper.

The resultCode values you can receive for Trustly are:

resultCode Description Action to take
Authorised The payment was successful. Inform the shopper that the payment has been successful.
You will receive the funds in 3 days.
Cancelled The shopper canceled the payment while they were on the Trustly-hosted payment page. Ask the shopper whether they want to continue with the order, or ask them to select a different payment method.
Error There was an error when the payment was being processed. Inform the shopper that there was an error processing their payment. The response contains a refusalReason, indicating the cause of the error.
Pending or
Received
The shopper has completed the payment but the final result is not yet known. Inform the shopper that you've received their order, and are waiting for the payment to be completed.
To know the final result of the payment, wait for the AUTHORISATION webhook.
Refused The payment was refused by the shopper's bank. Ask the shopper to try the payment again using a different payment method.

If the shopper failed to return to your website or app, wait for webhooks to know the outcome of the payment. The webhooks you can receive for Trustly are:

eventCode success field Description Action to take
AUTHORISATION false The transaction failed. Cancel the order and inform the shopper that the payment failed.
AUTHORISATION true The shopper successfully completed the payment. Inform the shopper that the payment has been successful and proceed with the order.
OFFER_CLOSED true The shopper did not complete the payment. Cancel the order and inform the shopper that the payment timed out.

Recurring payments

Recurring payments using Trustly can only be processed in Sweden and requires additional configuration. Contact Support Team team to enable this.

We support recurring transactions for Trustly. To make recurring payments, you need to:

  1. Create a shopper token.
  2. Use the token to make future payments for the shopper.

Create a token

To create a token, include in your /payments request:

When the payment has been settled, you receive a webhook containing:

  • eventCode: RECURRING_CONTRACT
  • originalReference: The pspReference of the initial payment.
  • pspReference: This is the token that you need to make recurring payments for this shopper.

Make sure that your server is able to receive RECURRING_CONTRACT as part of your standard webhooks. You can enable the RECURRING_CONTRACT event code in the webhook settings page.

Make a payment with a token

To make a payment with the token, include in your /payments request:

  • paymentMethod.storedPaymentMethodId: The pspReference from the RECURRING_CONTRACT.

    You can also get this value using the /listRecurringDetails endpoint.

  • shopperReference: The unique shopper identifier that you specified when creating the token.

  • shopperInteractionContAuth.

  • recurringProcessingModel: Subscription or UnscheduledCardOnFile.

For more information about the shopperInteraction and recurringProcessingModel fields, refer to Tokenization.

Chargebacks

It is possible that you do not receive the funds even after receiving a successful AUTHORISATION webhook. The successful AUTHORISATION webhook means that the payment has passed the verifications that the issuer and Trustly run on the shopper account, and that the bank transfer was initiated successfully. However, the payment can still fail for the following reasons:

  • The shopper cancelled the transaction. Banks in some countries/regions (including Germany) allow shoppers to cancel bank transfers until midnight of the day of the transaction.
  • Some banks process transactions with a delay and do not block the funds for an authorized Trustly payment. For example, if the shopper completes a Trustly payment on a Saturday, the bank might only process it on Monday. If the shopper has withdrawn sufficient funds in the meantime, the payment will fail.

In these cases, Adyen is not informed that the transaction failed. We also don't know whether the bank might still process it later.

On our side, the status of the payment is SentForSettle until we receive the funds. You can check the status of the payment in your Customer Area.

If we have not received the funds after 8 calendar days, the status of the payment becomes Settled, then Chargeback, and you receive a CHARGEBACK webhook.

You cannot defend Trustly chargebacks.

In case we receive the money after this point, you receive a CHARGEBACK_REVERSED webhook.

Test and go live

Trustly provides a simulated bank environment to complete your testing end to end. Follow the instructions provided in their documentation. You can check the status of Trustly test payments in your Customer Area > Transactions > Payments.

Before you can accept live Trustly payments, you need to submit a request for Trustly in your live Customer Area.

See also