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Undo a Stored Value API transaction

Learn how to undo a previous transaction on a gift card or other stored-value card.

The /voidTransaction endpoint of our Stored Value API lets you undo transactions made with this API in the past 24 hours. Refer to Transaction per provider and channel to see what transactions you can and cannot undo. Undoing transactions is a synchronous operation.

Not for cancellations or refunds

Because /voidTransaction is not related to a payment, you can't use it to cancel a gift card payment or to make a refund to a gift card. Refer to:

Transaction Link
Cancel a gift card payment Online Point of sale
Make a refund to a gift card Online Point of sale

Transaction per provider and channel

Ecom

Transaction to void (undo) Givex SVS ValueLink
Issue new -x- -white_check_mark- -white_check_mark-
Activate -x- -x- -white_check_mark-
Activate and load amount -x- -x- -white_check_mark-
Deactivate (without amount) -x- -white_check_mark- -x-
Load amount -white_check_mark- -white_check_mark- -white_check_mark-
Merge balance -x- -x- -white_check_mark-

Point of sale

Transaction to void (undo) Givex SVS ValueLink
Issue new -x- -x- -x-
Activate -x- -x- -x-
Activate and load amount -x- -x- -x-
Deactivate (without amount) -x- -x- -x-
Load amount -white_check_mark- -white_check_mark- -white_check_mark-
Merge balance -x- -x- -x-

Undo a transaction

To undo an /issue, /changeStatus, /load, or /mergeBalance transaction made in the past 24 hours for a gift card or other stored-value card:

  • Make a POST request to the /voidTransaction endpoint, specifying:

    • merchantAccount: ID of the merchant account that you want to process the transaction with.
    • store: Optional For transactions flagged as in-store, the ID of the physical store that you want to process the transaction for.
    • originalReference: The pspReference of the Stored Value API transaction that you want to undo.
    • reference: Your reference to uniquely identify this transaction. To provide multiple references for a transaction, separate them with hyphens ("-"). Maximum length: 80 characters.

    Sample request:

    {
        "merchantAccount": "YOUR_MERCHANT_ACCOUNT",
        "originalReference": "851564654294247B",
        "reference": "YOUR_REFERENCE"
    }

Response

You receive a response containing:

  • currentBalance: The currency and total value of the funds stored on the card.
  • pspReference: Adyen's 16-character unique reference associated with the request.
  • resultCode: Indicates the state of the request. Refer to Result codes for the values that you can receive.

The response may include additional fields, depending on the Additional data settings for your merchant account. In your Customer Area, you'll find these settings under Account > API URLs > Additional data settings.

Sample response:

{
    "currentBalance": {
        "currency": "EUR",
        "value": 120000
    },
    "pspReference": "851564673300692A",
    "resultCode": "Success"
}

Related transactions

See also