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Trustly Drop-in integration

Learn how to accept Trustly payments.

Our Web Drop-in renders Trustly in your payment form, and redirects the shopper to complete the payment. As with other redirect payment methods, you need to handle the redirect result after the shopper returns to your website.

Before you begin

This page explains how to add Trustly to your existing Web Drop-in integration. The Web Drop-in integration works the same way for all payment methods. If you haven't done this integration yet, refer to our Drop-in integration guide.

Before starting your Trustly integration:

  1. Make sure that you have set up your back end implementation, and added Drop-in to your payments form.
  2. Add Trustly in your Customer Area.

Show Trustly in your payment form

Drop-in uses the countryCode and the amount.currency from your /paymentMethods request to show the available payment methods to your shopper.

To show Trustly in your payment form, specify in your /paymentMethods request:

When the shopper selects the Pay button, Drop-in calls the onSubmit event, which contains a state.data. Pass the state.data to your server.

Make a payment

  1. From your server, make a /payments request, specifying:

    • paymentMethod: The state.data.paymentMethod from the onSubmit event from your front end.
    • returnUrl: The URL where the shopper will be redirected back to after completing the payment. The URL should include the protocol: http:// or https://. For example, https://your-company.com/checkout/. You can also include your own additional query parameters, for example, shopper ID or order reference number.
    curl https://checkout-test.adyen.com/v64/payments \
    -H "x-API-key: YOUR_X-API-KEY" \
    -H "content-type: application/json" \
    -d '{
      "merchantAccount":"YOUR_MERCHANT_ACCOUNT",
      "reference":"YOUR_ORDER_NUMBER",
      "amount":{
        "currency":"SEK",
        "value":1000
      },
      "{hint:state.data.paymentMethod from onSubmit}paymentMethod{/hint}":{
        "type":"trustly"
      },
      "returnUrl":"https://your-company.com/checkout?shopperOrder=12xy.."
    }'
    # Set your X-API-KEY with the API key from the Customer Area.
    adyen = Adyen::Client.new
    adyen.api_key = "YOUR_X-API-KEY"
     
    response = adyen.checkout.payments({
      :amount => {
        :currency => "SEK",
        :value => 1000
      },
      :reference => "YOUR_ORDER_NUMBER",
      :paymentMethod => {
        :type => "trustly"
      },
      :returnUrl => "https://your-company.com/checkout?shopperOrder=12xy..",
      :merchantAccount => "YOUR_MERCHANT_ACCOUNT"
    })
    // Set YOUR_X-API-KEY with the API key from the Customer Area.
    // Change to Environment.LIVE and add the Live URL prefix when you're ready to accept live payments.
        Client client = new Client("YOUR_X-API-KEY", Environment.TEST);
        Checkout checkout = new Checkout(client);
    
        PaymentsRequest paymentsRequest = new PaymentsRequest();
    
        String merchantAccount = "YOUR_MERCHANT_ACCOUNT";
        paymentsRequest.setMerchantAccount(merchantAccount);
    
        Amount amount = new Amount();
        amount.setCurrency("SEK");
        amount.setValue(15000L);
        paymentsRequest.setAmount(amount);
    
        DefaultPaymentMethodDetails paymentMethodDetails = new DefaultPaymentMethodDetails();
        paymentMethodDetails.setType("trustly");
        paymentsRequest.setPaymentMethod(paymentMethodDetails);
    
        paymentsRequest.setReference("YOUR_ORDER_NUMBER");
        paymentsRequest.setReturnUrl("https://your-company.com/checkout?shopperOrder=12xy..");
    
        PaymentsResponse paymentsResponse = checkout.payments(paymentsRequest);
    // Set your X-API-KEY with the API key from the Customer Area.
    $client = new \Adyen\Client();
    $client->setXApiKey("YOUR_X-API-KEY");
    $service = new \Adyen\Service\Checkout($client);
    
    $params = array(
      "amount" => array(
        "currency" => "SEK",
        "value" => 1000
      ),
      "reference" => "YOUR_ORDER_NUMBER",
      "paymentMethod" => array(
        "type" => "trustly"
      ),
      "returnUrl" => "https://your-company.com/checkout?shopperOrder=12xy..",
      "merchantAccount" => "YOUR_MERCHANT_ACCOUNT"
    );
    $result = $service->payments($params);
    #Set your X-API-KEY with the API key from the Customer Area.
    adyen = Adyen.Adyen()
    adyen.client.xapikey = 'YOUR_X-API-KEY'
    
    result = adyen.checkout.payments({
       'amount': {
          'value': 1000,
          'currency': 'SEK'
       },
       'reference': 'YOUR_ORDER_NUMBER',
       'paymentMethod': {
          'type': 'trustly'
       },
       'returnUrl': 'https://your-company.com/checkout?shopperOrder=12xy..',
       'merchantAccount': 'YOUR_MERCHANT_ACCOUNT'
    })
    // Set your X-API-KEY with the API key from the Customer Area.
    var client = new Client ("YOUR_X-API-KEY", Environment.Test);
    var checkout = new Checkout(client);
    
    var amount = new Model.Checkout.Amount("SEK", 1000);
    var details = new Model.Checkout.DefaultPaymentMethodDetails{
      Type = "trustly"
    };
    var paymentsRequest = new Model.Checkout.PaymentRequest
    {
      Reference = "YOUR_ORDER_NUMBER",
      Amount = amount,
      ReturnUrl = @"https://your-company.com/checkout?shopperOrder=12xy..",
      MerchantAccount = "YOUR_MERCHANT_ACCOUNT",
      PaymentMethod = details
    };
    
    var paymentResponse = checkout.Payments(paymentsRequest);
    // Set your X-API-KEY with the API key from the Customer Area.
    const {Client, Config, CheckoutAPI} = require('@adyen/api-library');
    const config = new Config();
    // Set your X-API-KEY with the API key from the Customer Area.
    config.apiKey = '[API_KEY]';
    config.merchantAccount = '[YOUR_MERCHANT_ACCOUNT]';
    const client = new Client({ config });
    client.setEnvironment("TEST");
    const checkout = new CheckoutAPI(client);
    checkout.payments({
        amount: { currency: "SEK", value: 1000 },
        paymentMethod: {
            type: 'trustly'
        },
        reference: "YOUR_ORDER_NUMBER",
        merchantAccount: config.merchantAccount,
        returnUrl: "https://your-company.com/checkout?shopperOrder=12xy.."
    }).then(res => res);

    The /payments response contains:

    • action.method: GET or POST. The HTTP request method that you should use. After the shopper completes the payment, they will be redirected back to your returnURL using the same method.
      The redirect method depends on your payment method configuration and the length of the data included in the request, so make sure that your integration can handle both HTTP GET and HTTP POST methods.

    To verify the payment result, you also need the following from the /payments response:

    • action.paymentData: Store this on your server — this is the paymentData value that you send in your /payments/details request.
    • details: Array of parameters that you need to send in your /payments/details request. For example, payload or redirectResult.
      The parameters can vary based on the payment method configuration. Always check the details array for the parameters that you need to send in your next API request.
    /payments response
      {
        "resultCode": "RedirectShopper",
         "action": {
           "method": "GET",
           "paymentData": "Ab02b4c0!BQABAgCSZT7t...",
           "paymentMethodType": "trustly",
           "type": "redirect",
           "url": "https://test.adyen.com/hpp/redirect.shtml?brandCode=.."
      },
        "details": [
          {
              "key": "payload",
              "type": "text"
          }
        ],
      ...
      }
  2. Pass the action object to your front end.

Handle the redirect result

Drop-in uses dropin.handleAction(action) to redirect the shopper to Trustly. After the shopper is redirected back to your website, check the redirect result.

  • From your server, make a POST /payments/details request, specifying:
    • paymentData: Value you received in the /payments response.
    • details: Object that contains the URL-decoded values of the parameters that were returned when the shopper was redirected back to your site. For example, payload. To check the parameters that you should submit, refer to the details array that you received in the /payments response.
    /payments/details request
    {
         "paymentData":"Ab02b4c0!BQABAgCJN1wRZuGJmq8dMncmypvknj9s7l5Tj...",
         "details":{
           "{hint:Verify the parameters from /payments response}payload{/hint}":"Ab02b4c0!BQABAgCW5sxB4e/=="
         }
    }
    You receive a response containing:
    • resultCode: Use this to present the result to your shopper.
    • pspReference: Our unique identifier for the transaction.
    /payments/details response
     {
       "resultCode": "Authorised",
       "pspReference": "88154795347618C"
     }

Present the payment result

Use the resultCode that you received in the /payments/details response to present the payment result to your shopper.

The resultCode values you can receive for Trustly are:

resultCode Description Action to take
Authorised The payment was successful. Inform the shopper that the payment has been successful.
You will receive the funds in 3 days.
Cancelled The shopper canceled the payment while they were on the Trustly-hosted payment page. Ask the shopper whether they want to continue with the order, or ask them to select a different payment method.
Error There was an error when the payment was being processed. Inform the shopper that there was an error processing their payment. The response contains a refusalReason, indicating the cause of the error.
Pending or
Received
The shopper has completed the payment but the final result is not yet known. Inform the shopper that you've received their order, and are waiting for the payment to be completed.
To know the final result of the payment, wait for the AUTHORISATION notification.
Refused The payment was refused by the shopper's bank. Ask the shopper to try the payment again using a different payment method.

If the shopper failed to return to your website or app, wait for notification webhooks to know the outcome of the payment. The notification webhooks you can receive for Trustly are:

eventCode success field Description Action to take
AUTHORISATION false The transaction failed. Cancel the order and inform the shopper that the payment failed.
AUTHORISATION true The shopper successfully completed the payment. Inform the shopper that the payment has been successful and proceed with the order.
OFFER_CLOSED true The shopper did not complete the payment. Cancel the order and inform the shopper that the payment timed out.

Recurring payments

Recurring payments using Trustly can only be processed in Sweden and requires additional configuration. Contact Support Team team to enable this.

We support recurring transactions for Trustly. To make recurring payments, you need to:

  1. Create a shopper token.
  2. Use the token to make future payments for the shopper.

Create a token

To create a token, include in your /payments request:

  • storePaymentMethod: true
  • shopperReference: Your unique identifier for the shopper.

When the payment has been settled, you receive a webhook notification containing:

  • eventCode: RECURRING_CONTRACT
  • originalReference: The pspReference of the initial payment.
  • pspReference: This is the token that you need to make recurring payments for this shopper.
Make sure that your server is able to receive RECURRING_CONTRACT as part of your standard notifications. If you have not requested this additional configuration yet, contact our Support Team.

Make a payment with a token

To make a payment with the token, include in your /payments request:

  • paymentMethod.storedPaymentMethodId: The pspReference from the RECURRING_CONTRACT.
    You can also get this value by using the /listRecurringDetails endpoint.
  • shopperReference: The unique shopper identifier that you specified when creating the token.
  • shopperInteractionContAuth.
  • recurringProcessingModel: Subscription or UnscheduledCardOnFile.

For more information about the shopperInteraction and recurringProcessingModel fields, refer to Recurring transaction types.

curl https://checkout-test.adyen.com/v64/payments \
-H "x-API-key: YOUR_X-API-KEY" \
-H "content-type: application/json" \
-d '{
       "amount":{
          "value":1000,
          "currency":"SEK"
       },
       "paymentMethod":{
          "type":"trustly",
          "storedPaymentMethodId":"7219687191761347"
       },
       "reference":"YOUR_ORDER_NUMBER",
       "merchantAccount":"YOUR_MERCHANT_ACCOUNT",
       "shopperReference":"YOUR_UNIQUE_SHOPPER_ID_IOfW3k9G2PvXFu2j",
       "shopperInteraction":"ContAuth",
       "recurringProcessingModel": "Subscription"
}'
# Set your X-API-KEY with the API key from the Customer Area.
adyen = Adyen::Client.new
adyen.api_key = "YOUR_X-API-KEY"
 
response = adyen.checkout.payments({
  :amount => {
    :currency => "SEK",
    :value => 1000
  },
  :reference => "YOUR_ORDER_NUMBER",
  :paymentMethod => {
    :type => "trustly",
    :storedPaymentMethodId => "7219687191761347"
  },
  :returnUrl => "https://your-company.com/checkout?shopperOrder=12xy..",
  :shopperReference => "YOUR_UNIQUE_SHOPPER_ID_IOfW3k9G2PvXFu2j",
  :merchantAccount => "YOUR_MERCHANT_ACCOUNT",
  :shopperInteraction => "ContAuth",
  :recurringProcessingModel => "Subscription"
})
// Set YOUR_X-API-KEY with the API key from the Customer Area.
// Change to Environment.LIVE and add the Live URL prefix when you're ready to accept live payments.
Client client = new Client("YOUR_X-API-KEY", Environment.TEST);
Checkout checkout = new Checkout(client);

PaymentsRequest paymentsRequest = new PaymentsRequest();

String merchantAccount = "YOUR_MERCHANT_ACCOUNT";
paymentsRequest.setMerchantAccount(merchantAccount);

Amount amount = new Amount();
amount.setCurrency("SEK");
amount.setValue(15000L);
paymentsRequest.setAmount(amount);

DefaultPaymentMethodDetails paymentMethodDetails = new DefaultPaymentMethodDetails();
paymentMethodDetails.setRecurringDetailReference("7219687191761347");
paymentMethodDetails.setType("trustly");
paymentsRequest.setPaymentMethod(paymentMethodDetails);

paymentsRequest.setReference("YOUR_ORDER_NUMBER");
paymentsRequest.setReturnUrl("https://your-company.com/checkout?shopperOrder=12xy..");
paymentsRequest.setShopperInteraction("ContAuth");
paymentsRequest.setRecurringProcessingModel("Subscription");

PaymentsResponse paymentsResponse = checkout.payments(paymentsRequest);
// Set your X-API-KEY with the API key from the Customer Area.
$client = new \Adyen\Client();
$client->setXApiKey("YOUR_X-API-KEY");
$service = new \Adyen\Service\Checkout($client);

$params = array(
  "amount" => array(
    "currency" => "SEK",
    "value" => 1000
  ),
  "reference" => "YOUR_ORDER_NUMBER",
  "paymentMethod" => array(
    "type" => "trustly",
    "storedPaymentMethodId" => "7219687191761347"
  ),
  "returnUrl" => "https://your-company.com/checkout?shopperOrder=12xy..",
  "shopperReference" => "YOUR_UNIQUE_SHOPPER_ID_IOfW3k9G2PvXFu2j",
  "recurringProcessingModel" => "Subscription",
  "shopperInteraction" => "ContAuth",
  "merchantAccount" => "YOUR_MERCHANT_ACCOUNT"
);
$result = $service->payments($params);
#Set your X-API-KEY with the API key from the Customer Area.
adyen = Adyen.Adyen()
adyen.client.xapikey = 'YOUR_X-API-KEY'

result = adyen.checkout.payments({
   'amount': {
      'value': 1000,
      'currency': 'SEK'
   },
   'reference': 'YOUR_ORDER_NUMBER',
   'paymentMethod': {
      'type': 'trustly',
      'storedPaymentMethodId': '7219687191761347'
   },
   'returnUrl': 'https://your-company.com/checkout?shopperOrder=12xy..',
   'shopperReference': 'YOUR_UNIQUE_SHOPPER_ID_IOfW3k9G2PvXFu2j'
   'merchantAccount': 'YOUR_MERCHANT_ACCOUNT',
   'shopperInteraction':'ContAuth',
   'recurringProcessingModel': 'Subscription'
})
// Set your X-API-KEY with the API key from the Customer Area.
var client = new Client ("YOUR_X-API-KEY", Environment.Test);
var checkout = new Checkout(client);

var amount = new Model.Checkout.Amount("SEK", 1000);
var details = new Model.Checkout.DefaultPaymentMethodDetails{
  Type = "trustly",
  StoredPaymentMethodId = "7219687191761347"
};
var paymentsRequest = new Model.Checkout.PaymentRequest
{
  Reference = "YOUR_ORDER_NUMBER",
  Amount = amount,
  ReturnUrl = @"https://your-company.com/checkout?shopperOrder=12xy..",
  MerchantAccount = "YOUR_MERCHANT_ACCOUNT",
  ShopperReference = "YOUR_UNIQUE_SHOPPER_ID_IOfW3k9G2PvXFu2j",
  RecurringProcessingModel = "Subscription",
  ShopperInteraction = "ContAuth",
  PaymentMethod = details
};

var paymentResponse = checkout.Payments(paymentsRequest);
// Set your X-API-KEY with the API key from the Customer Area.
const {Client, Config, CheckoutAPI} = require('@adyen/api-library');
const config = new Config();
// Set your X-API-KEY with the API key from the Customer Area.
config.apiKey = '[API_KEY]';
config.merchantAccount = '[YOUR_MERCHANT_ACCOUNT]';
const client = new Client({ config });
client.setEnvironment("TEST");
const checkout = new CheckoutAPI(client);
checkout.payments({
    amount: { currency: "SEK", value: 1000 },
    paymentMethod: {
        type: 'trustly',
        storedPaymentMethodId: "7219687191761347"
    },
    reference: "YOUR_ORDER_NUMBER",
    merchantAccount: config.merchantAccount,
    shopperReference: "YOUR_UNIQUE_SHOPPER_ID_IOfW3k9G2PvXFu2j",
    returnUrl: "https://your-company.com/checkout?shopperOrder=12xy..",
    shopperInteraction: "ContAuth",
    recurringProcessingModel: "Subscription"
}).then(res => res);

Test and go live

Use the test credentials provided by Trustly. When prompted for a one-time passcode, copy the one-time passcode provided in the form. You can then check the status of Trustly test payments in your Customer Area > Transactions > Payments.

Before you can accept live Trustly payments, you need to submit a request for Trustly in your live Customer Area.

See also