For shoppers with visual impairments, using a payment terminal can be challenging. Depending on your location, it can be a regulatory requirement to offer accessible payments to shoppers who are visually impaired.
During an accessible payment, the payment terminal provides the shopper with audio instructions. The terminal guides the shopper through the payment flow by reading out the instructions on the terminal screen. It reads out all UI elements that the shopper touches while sliding their finger over the terminal display.
Methods to turn on accessibility mode
To offer accessible payments, we first need to enable accessibility mode for your Adyen payment terminals. After that, you can turn on accessibility mode for the duration of a payment in the following ways:
- From the POS app: make a payment request with a Base64-encoded
Operationobject to turn on accessibility mode. - From the payment terminal:
- Connect a pair of headphones to the terminal.
- Select the accessibility button
on the terminal screen. - Press and hold the 5 key, if the terminal has a physical keypad.
After a successful or canceled accessible payment, the terminal switches back to regular mode automatically.