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SFO1 user manual

Get started with the SFO1 payment terminal.

Supplied components

  • SFO1 payment terminal
  • USB cable and region-specific power plug for charging

Get started

These are the steps to get your new SFO1 payment terminal up and running. Some steps include a link to more detailed instructions.

  1. Inspect the terminal.
  2. Turn on the terminal by connecting it to a power source. During startup the display turns on and off a few times.
  3. On the back of the terminal, connect the USB-C ethernet cable.
  4. Select Configure network. Then connect the terminal to your network.
  5. Select Board the terminal, select your store, and select Confirm. Boarding can take up to 30 minutes.

    If Board the terminal doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.

  6. Test the connection with the Adyen platform.
  7. Test the connection with your POS system.

When you have completed these steps, you are ready to process payments!

Inspect the terminal

Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with.

  1. Verify that the box containing the terminal hasn't been opened.

  2. If you have access to the Adyen Customer Area, log in and under In-person payments > Orders and returns find the order for your terminal. Then:

    • Verify that the serial number (S/N) on the box is the same as in the Customer Area.
    • Using the track & trace link, track the order with the carrier to verify that they confirm having delivered the payment terminal.

  3. Take the terminal out of the box, and verify that the serial number (S/N) on the terminal is the same as the serial number on the box.

  4. Inspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.

If any of the above checks fails, contact our Support Team immediately.

Connect to your network

Connect your terminal to the internet so that it can communicate with the Adyen payments platform. Follow the instructions for the network connection you want to use: Ethernet LAN or Wi-Fi.

Connect to Ethernet LAN

  • Connect an Ethernet USB cable to one of the USB ports on the back of the terminal.

Connect to Wi-Fi

  1. On the terminal display, select Configure network.
  2. Select Wi-Fi.
  3. Turn on the Wi-Fi toggle switch.
  4. Select the + icon to add a network. The terminal scans for Wi-Fi networks.
  5. Choose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.
  6. Select the check mark to confirm.
    The terminal sets the network as default automatically, and connects to it.
    You'll now see a Wi-Fi icon at the top of the display.

After the terminal is boarded

If you need to change Wi-Fi usage after the terminal is boarded:

  1. Select Settings > Network.
  2. Enter your passcode.
  3. Select Wi-Fi. You can now:
    • Turn Wi-Fi on or off using the Wi-Fi toggle switch.
    • Change IP settings.
    • Add another network as described above.

Cellular failover

Your SFO1 terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. Adyen terminals come with a pre-installed and activated SIM (eSIM) card, so you can use the cellular network immediately to board the terminal.
When in doubt, contact our Support Team.

Test the payments platform connection

Payments are processed on the Adyen payments platform. To test the connection with that platform:

  1. Select Settings > Diagnostics > PSP connection.
  2. Check if the Status is Successful.
    You can also View results and check if all items have a green check mark -white_check_mark-.
    Do not worry if Receiving data has a red cross -x- and the result is No Error; the terminal successfully connected with our platform.

Test the POS system connection

To test the connection with your POS system:

  1. Select Settings > Diagnostics > Terminal API.
  2. Check if the Status is Successful.
    You can also View results and check if all items have a green check mark -white_check_mark-.
  3. Select the Back button to go back to Diagnostics, and select Endpoints.
    The terminal runs tests on four URLs and then shows a final screen.
  4. Check if the Status is Successful or select View results to check whether all four URLs in the final screen have a green check mark -white_check_mark-.

Turn on/off

If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.

Turn on the terminal:

  • Connect the terminal to a power supply.
    During startup the display turns on and off a few times.

Reboot the terminal:

  1. Go to Settings and select Power.
  2. Enter your passcode.
  3. Select Restart and confirm.

Turn off the terminal:

  • Disconnect the terminal from the power supply.

Payment terminal menus

Your payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.

Menu/Button Description Passcode

Settings
  • Device info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal.
  • Network: enable and configure network connections.
  • Software: view and update the software version.
  • Configuration: view, update, or remove the configuration version.
  • Diagnostics: run network connection tests or send us a diagnostic report.
  • Power: restart or power off the terminal.
  • No passcode required:
    • Device info
    • Diagnostics
  • Admin & Settings passcode:
    • Configuration
    • Network
    • Software
    • Power

Transactions
  • Totals: view, print, or reset the transaction totals report. Reset transaction totals. View the last known totals report.
  • History: view transactions stored on the terminal. Re-print the merchant/shopper receipt for an approved transaction.
  • Normal payment: start a normal payment when used as a standalone terminal.
  • The special payments menu when used as a standalone terminal: Refund, Manual key entry, MOTO payment, MOTO refund, Bypass PIN, Bypass AID prio, Cashback.
  • Transactions passcode required:
    • History
    • Totals
    • Normal payment
    • Special payments menu
  • Refunds passcode required:
    • Refund
    • MOTO refund

Payment
  • No passcode required.

Device info

To view information about the terminal:

  • Select Settings > Device info.

The Device info screen shows:

  • Model, serial number, and IP address of the terminal.
  • Software version and configuration version that the terminal currently uses.
  • Merchant account and store that the terminal belongs to.
  • A button to show a QR code with device info.
    When you contact our Support Team, they may ask you to scan this QR code.

Customize themes

You can customize the screens that show during the payment flow on your SFO1 payment terminal. This includes the videos that play in the background of each part of the flow, your logo, or choosing between a dark or a light theme.

To customize the screens, in your Customer Area:

  1. Select a company account with SFO1 payment terminals.
  2. Go to In-person payments > Themes.
  3. For each of the tabs, select the Edit button:
    • On the General tab: upload an image for your Logo and select a dark or a light theme.
    • On the Home, Idle, After payment, and Shopper engagement tabs: upload videos or images that show during those steps of shopper interaction.
  4. Select Save.

The changes take effect when the terminal downloads the configuration during its maintenance call to our system. To apply the changes immediately, you can update the configuration manually.

Troubleshooting

Self-service

If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our Troubleshooting documentation. In many cases, this is the quickest solution.

Start remote session

If your terminal is on software version 1.105.2 or later, you can access it remotely from your Customer Area. The remote session creates a duplicate of the terminal's screen in your Customer Area and lets you interact with the menus and the Android apps on the terminal.

To authenticate the session, you need to be in contact with a member of your staff and provide them with a one-time passcode to enter into the terminal. You can then troubleshoot issues or configure the terminal settings. This also means that unattended terminal models such as S1U2 can only be accessed remotely in this way, if you have a member of your staff present to assist.

To use the remote session feature, you need to have the WebSockets enabled. You can enable this in your Customer Area under Terminal settings > Integrations > Terminal API > Enable WebSockets.

  1. Log into your Customer Area.
  2. Go to Terminals and select your terminal.
  3. Select More options > Start remote session.
    A one-time passcode shows in your Customer Area.
  4. Instruct the terminal operator to select Start session and enter your one-time passcode.
    A duplicate of the terminal screen shows in your Customer Area. You can interact with the terminal menus remotely.
  5. When you are done, select End session.

Be aware that you can end the session both from your Customer Area and from the terminal. When the session ends, you need to start a new one and authenticate with a one-time passcode again.

Ask for assistance

If you cannot resolve the issue using the Troubleshooting documentation, contact to our Support Team.

Provide the following information:

  • Merchant account.
  • PSP reference of the transaction, if applicable.
  • Terminal serial number. This number is available in the Device info and also printed on the back of the terminal (for example, S/N:123-456-789).

See also