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SFO1 user manual

Get started with the SFO1 payment terminal.


Supplied components

  • SFO1 payment terminal. This device serves as a customer-facing display and a payment terminal in one.
  • eSIM.
  • USB-C to USB-C angled cable and region-specific USB power adapter.
  • If you connect the terminal to your LAN: Ethernet dongle. (The dongle needs to be ordered separately.)

The terminal can be mounted on a countertop stand, a pole mount, or a VESA wall mount.

Get started

These are the steps to get your new SFO1 payment terminal up and running. Some steps include a link to more detailed instructions.

  1. Inspect the terminal.
  2. Turn on the terminal by connecting it to a power source, depending on the network you are going to use:
    • If you use your Wi-Fi network, connect the USB-C cable to the terminal and to the power supply.
    • If you use your LAN, connect the cables in the order described in Connect to Ethernet LAN.

      If you connect the cables in the wrong order, the terminal tries to draw power from the Ethernet cable instead of the power adapter. It then restarts repeatedly because it does not get enough power.

  3. Select Configure network. Then connect the terminal to your network.
  4. The terminal asks you to either:
    • Enter a one-time password (OTP): go to Customer Area > Devices > Device list, and select the Terminals tab. Select the terminal you want to board. Find the OTP under One time password and enter it on the terminal screen.
    • Board the terminal: select Board the terminal, select your store, and select Confirm. Boarding can take up to 30 minutes.

      If Board the terminal doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.

  5. Test the connection with the Adyen platform.
  6. Test the connection with your POS system.

When you have completed these steps, you are ready to process payments!

Inspect the terminal

Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with.

  1. Verify that the box containing the terminal hasn't been opened.

  2. If you have access to the Adyen Customer Area, log in and under Devices > Orders & returns find the order for your terminal. Then:

    • Verify that the serial number (S/N) on the box is the same as in the Customer Area.
    • Using the track & trace link, track the order with the carrier to verify that they confirm having delivered the payment terminal.

  3. Take the terminal out of the box, and verify that the serial number (S/N) on the terminal is the same as the serial number on the box.

  4. Inspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.

If any of the above checks fails, contact our Support Team immediately.

Connect to your network

Connect your terminal to the internet so that it can communicate with the Adyen payments platform. Follow the instructions for the network connection you want to use: Ethernet LAN or Wi-Fi.

Connect to Ethernet LAN

The SFO1 has two identical USB-C ports. The terminal takes power only from the first powered USB-C port that it detects. If you connect the cables in the wrong order, the terminal tries to draw power from the Ethernet cable instead of the power adapter. It then restarts repeatedly because it does not get enough power. Always connect the cables in the following order.

To connect the terminal to your LAN:

  1. Make sure no other cables are connected to the terminal.
  2. Connect the power cable to the Ethernet dongle and to a power source. Use the power adapter that came with the terminal.
  3. Connect your LAN's Ethernet cable to the Ethernet dongle.
  4. Connect the Ethernet dongle to one of the USB-C ports on the terminal.

    Do not connect anything to the other USB-C port. Always connect the Ethernet dongle to the same USB-C port.

Connect to Wi-Fi

To connect the terminal to your Wi-Fi network:

  1. On the terminal display, select Configure network.
  2. Select Wi-Fi.
  3. Turn on the Wi-Fi toggle switch.
  4. Select the + icon to add a network. The terminal scans for Wi-Fi networks.
  5. Choose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.
  6. Select the check mark to confirm.
    The terminal sets the network as default automatically, and connects to it.
    You'll now see a Wi-Fi icon at the top of the display.

Change Wi-Fi settings after boarding

If you need to change the Wi-Fi settings after the terminal is boarded:

  1. Select Settings > Network.
  2. Enter your passcode.
  3. Select Wi-Fi. You can now:
    • Turn Wi-Fi on or off using the Wi-Fi toggle switch.
    • Change IP settings.
    • Add another network as described above.

Cellular failover

Your SFO1 terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. Adyen terminals come with a pre-installed and activated SIM (eSIM) card, so you can use the cellular network immediately to board the terminal.
When in doubt, contact our Support Team.

Test the payments platform connection

Payments are processed on the Adyen payments platform. To test the connection with that platform:

  1. Select Settings > Diagnostics > PSP connection.
  2. Check if the Status is Successful.
    You can also View results and check if all items have a green check mark -white_check_mark-.
    Do not worry if Receiving data has a red cross -x- and the result is No Error; the terminal successfully connected with our platform.

Test the POS system connection

To test the connection with your POS system:

  1. Select Settings > Diagnostics > Terminal API.
  2. Check if the Status is Successful.
    You can also View results and check if all items have a green check mark -white_check_mark-.
  3. Select the Back button to go back to Diagnostics, and select Endpoints.
    The terminal runs tests on four URLs and then shows a final screen.
  4. Check if the Status is Successful or select View results to check whether all four URLs in the final screen have a green check mark -white_check_mark-.

Turn on/off

If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.

Turn on the terminal:

  • If you use Wi-Fi: connect the power adapter to a power source, and connect the USB-C cable to the power adapter and to one of the USB-C ports on the terminal. Use only one USB-C port.
  • If you use your LAN: connect the cables in the order described in Connect to Ethernet LAN, so that the terminal gets enough power.

During startup the display turns on and off a few times.

Reboot the terminal:

  1. Go to Settings and select Power.
  2. Enter your Admin & Settings passcode.
  3. Select Restart and confirm.

Turn off the terminal:

  • If you use Wi-Fi: disconnect the USB-C cable from the terminal.
  • If you use your LAN: first disconnect the Ethernet dongle from the USB-C port on the terminal. Make a note of which of the two ports the Ethernet dongle was connected to. Do not disconnect the power adapter from the power source while the Ethernet dongle is still connected. Otherwise, the terminal tries to draw power from the Ethernet cable and restarts repeatedly.

When you turn the terminal on again, make sure to connect the Ethernet dongle to the same USB-C port as before, and follow the steps to turn on the terminal in the same order.

Payment terminal menus

Your payment terminal has a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.

Menu/Button Description Passcode

Settings
  • Device info: view information about the payment terminal, like the serial number, configuration version, and store details. Update the software version. Scan the QR code to connect external devices to the terminal.
  • Network: enable and configure network connections.
  • Software: view and update the software version.
  • Configuration: view, update, or remove the configuration version.
  • Diagnostics: run network connection tests or send us a diagnostic report.
  • Power: restart or power off the terminal.
  • No passcode required:
    • Device info
    • Diagnostics
  • Admin & Settings passcode required:
    • Configuration
    • Network
    • Software
    • Power

Transactions
  • Totals: view, print, or reset the transaction totals report. Reset transaction totals. View the last known totals report.
  • History: view transactions stored on the terminal. Re-print the merchant/shopper receipt for an approved transaction.

Device info

To view information about the terminal:

  • Select Settings > Device info.

The Device info screen shows:

  • Model, serial number, and IP address of the terminal.
  • Software version and configuration version that the terminal currently uses.
  • Merchant account and store that the terminal belongs to.
  • A button to show a QR code with device info.
    When you contact our Support Team, they may ask you to scan this QR code.

Troubleshooting

Self-service

If there is an issue with your payment terminal, first try to diagnose and solve the issue yourself, using our Troubleshooting documentation. In many cases, this is the quickest solution.

Ask for assistance

If you cannot resolve the issue using the Troubleshooting documentation, your company's support staff may be able to help instantly through a remote troubleshooting session. They will ask you to select Start session on the terminal and enter a passcode. This enables them to see and interact with the screen on your terminal.

Otherwise you can contact our Support Team. They too may be able to help through a remote troubleshooting session. Provide the following information:

  • Merchant account.
  • PSP reference of the transaction, if applicable.
  • Terminal serial number. This number is available in the Device info and also printed on the back of the terminal (for example, S/N:123-456-789).

Troubleshooting tips for the SFO1

If the terminal restarts unexpectedly or behaves erratically when connected to your LAN:

  • Check the cables. The Ethernet dongle may not have been connected in the correct order, so the terminal may not get enough power.
  • First disconnect the Ethernet dongle from the USB-C port on the terminal, not the power adapter.
  • Then follow the steps to connect to Ethernet LAN, and use the same USB-C port as before.

In case of slow or delayed payments when connected to Wi-Fi:

  • Move the terminal closer to the router, or reset the router.
  • Check the Wi-Fi network. A stable connection is crucial for fast transactions.

If the terminal does not accept contactless payments:

  • Use the original power adapter. The NFC antenna may not work correctly if a non-original adapter is used.
  • Check for hardware issues: on the terminal, select Settings > Diagnostics > Hardware.

See also