For shoppers with visual impairments, you can activate accessibility mode to ensure the terminal provides audio instructions during the payment. You can activate accessibility mode from the terminal in two ways:
- Through the terminal audio jack socket: activate the accessibility mode on your terminal by plugging the headphones into the audio jack socket on the terminal.
- With the accessibility button: activate the accessibility mode by selecting accessibility icon
on your terminal. - On the terminal PIN pad: activate the mode by pressing a specific key on the terminal PIN pad.
Requirements
Before you begin, take into account the following requirements, limitations, and preparations.
| Requirement | Description |
|---|---|
| Integration type | A Terminal API integration with payment terminals or a Standalone terminal solution. |
| Hardware | Accessibility mode is supported on the following terminal models:
|
| Limitations | Before you begin, keep in mind that Accessibility mode does not support:
|
| Setup steps | Contact our Support Team:
|
How it works
- You start a transaction as you normally do.
- You activate the accessible mode by:
- Plugging in a pair of headphones into the terminal's audio jack.
- Selecting the accessibility icon.
- Pressing and holding the 5 key on the terminal's physical PIN pad.
When the terminal is in accessibility mode, the timeout period is extended to give the shopper time to listen to the audio instructions.
- The terminal reads out the text shown on the terminal screen, and instructs the shopper on how to present their payment card.
- The shopper presents their card to complete the payment.
Activate accessibility mode through the terminal audio jack socket
It is possible to activate accessibility mode through the audio jacket at any step of the transaction. You cannot activate or deactivate accessibility mode, when the terminal shows the PIN entry screen.
To activate accessibility mode with the headphones:
- Start a transaction.
- Plug a pair of headphones into the terminal's audio jack socket.
Audio guidance continues through the terminal speakers if the shopper unplugs the headphones during a transaction. The terminal exits the accessibility mode after a successful or canceled payment.
Activate accessibility mode with the accessibility button
After the accessibility mode is configured on your terminal, a member of your staff or shopper can activate the accessibility mode by selecting the accessibility icon . The icon is not present on the PIN entry screen.
To activate accessibility mode with the accessibility button:
- Start a transaction.
- Select the accessibility icon .
To revert the accessibility mode to normal mode, select the accessibility icon and, then double tap on the screen. The terminal exits the accessibility mode after a successful or canceled payment.
Activate accessibility mode using the PIN pad
On terminals with a physical PIN pad, such as P630 and M450, it is also possible to activate the accessibility mode using the physical PIN pad. A member of your staff or shopper can activate the accessibility mode by pressing and holding the 5 key on the terminal PIN pad. You cannot activate or deactivate accessibility mode, when the terminal shows the PIN entry screen.
To activate accessibility mode using the PIN pad:
- Start a transaction.
- Press and hold the 5 key on the payment terminal PIN pad.
To revert the accessibility mode to normal mode, press and hold the 5 key on the physical PIN pad again. The terminal exits the accessibility mode after a successful or canceled payment.