The DCC dashboard is a high-level dashboard in your Customer Area, showing Dynamic Currency Conversion (DCC) data.
You can use it to:
- Track acceptance rates: See exactly how many shoppers choose to pay in their home currency.
- Monitor revenue: Quantify your share of the DCC markup generated at your terminals.
- Analyze in detail: Break down performance by merchant account, store and terminal, or pivot by issuer country, payment method, and currency pair.
- Troubleshoot transactions: See the reasons why DCC was not offered for individual transactions.
The DCC dashboard is intended for management or operations teams.
Requirements
Before you begin, take into account the following requirements, limitations, and preparations.
| Requirement | Description |
|---|---|
| Integration type | A Terminal API integration with payment terminals or a standalone solution. |
| Customer Area roles | Make sure that you have the following role(s):
|
| Setup steps | Contact our Support Team to enable DCC reporting for your merchant account. |
View and download the DCC dashboard
- Log in to your live Customer Area.
- Go to Reports > Point of sale, and under Dashboards select Dynamic Currency Conversion (DCC).
- In the dashboard, select the reporting period and other settings.
- Select Export to download the data into a CSV file.
For the best experience, we recommend using the dashboard for your data analysis instead of the exported CSV file. The data in the CSV file is limited to your dashboard filter selection.
DCC not-offered reasons
The DCC dashboard shows why DCC was not offered for a transaction. The following table describes each reason and whether you can take action.
| Reason | Description | Actionable |
|---|---|---|
| Not supported for Refunds | The transaction was a refund. DCC does not support refunds. |  |
| Not a card transaction | The transaction was not a card transaction. DCC is only supported for card transactions. | |
| Invalid Currency or Amount | The transaction currency or amount is not supported for DCC, or the amount was zero. For supported currencies, see Supported currencies and countries/regions. | |
| Not a valid/configured Merchant Account | DCC is not enabled for the merchant account that processed the transaction. Enable DCC for the merchant account. To enable DCC for pre-authorization and authorization adjustment, contact our Support Team. |
 |
| Not a valid/configured Acquirer Account | The acquirer account that processed the transaction does not support DCC. DCC is only supported for Visa and Mastercard acquirer accounts. | |
| Issuer Country unknown | The card did not contain issuer country data. DCC can only be offered if the issuer country is known. | |
| Currency not supported / Bin not supported | The issuer currency is not supported for DCC, or the card is not eligible for DCC based on its BIN. For supported currencies, see Supported currencies and countries/regions. | |
| Currencies are the same | The transaction currency and the shopper currency are the same. DCC can only be offered if the currencies differ. | |
| DCC not configured in Cost Contract | The DCC markup has not been configured in your cost contract with Adyen, or there are other issues preventing DCC. Contact your Account Manager or our Support Team to configure the DCC markup. | |