What type of problem does your terminal have?
Not connected
Terminal shows "Network not connected" or similar.
Board the terminal
The terminal shows "Board the terminal" or another message about setup.
Passcode
The terminal shows "Enter passcode", "Admin menu", or "Payment menu".
Battery
There is a problem with the battery.
Charger problems
Your charger is not working properly.
Exclamation mark
The terminal shows a red exclamation mark (!).
Keypad failure
The keypad is failing or making a noise.
One time password
The terminal shows "One time password."
Payment failure
A payment is failing or a card is declined.
Pending icon
The terminal shows a pending icon.
Receipt roll
There is a problem with the receipt roll.
Service mode
The terminal shows "Terminal in Service Mode".
Tampered
The terminal shows "Tampered."
Wrong terminal
You received the wrong terminal on delivery.
None of the above?
If the above options do not solve the problem, contact us so we can find the right person to help you.
