You received the wrong terminal on delivery. This can only be resolved by replacing the terminal with the correct one.
Return or replace the terminal
Follow the instructions to return the terminal to Adyen. If you're using our Terminal Replacement Service, you can request a replacement terminal in the same order.
After you've submitted your return or replacement order, you can't make changes but you can cancel the order if we haven't processed it yet.
If you ordered a replacement terminal, you can track the terminal delivery.
Contact our Support team
If the above did not solve the problem, or if you need to change your return or replacement order, contact us directly.