The charger is broken or the power connector on the terminal is broken.
First solution: Inspect the charger
- Check whether the charger works with other terminals of the same model.
- Make sure that there is no dust or debris in the connectors on the charger and the terminal.
Second solution: Restart the terminal
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To restart the terminal, either:
- Turn off the terminal, then turn it on again.
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On tethered terminals (without battery), open the Admin menu and select Reboot, or disconnect and reconnect the power cord.
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Verify whether the charger is now charging the battery.
If this does not solve the problem, replace the terminal or the charger.
Replace the charger or return the terminal
Follow the instructions to return the terminal to Adyen. If you are using our Terminal Replacement Service, you can request a replacement terminal in the same order.
After you have submitted your return or replacement order, you cannot make changes but you can cancel the order if we haven't processed it yet.
If you ordered a replacement terminal, you can track the terminal delivery.
Contact our Support team
If the above did not solve the charger issue, or if you need to change your return or replacement order, contact us directly.
