The charger is broken or the power connector on the terminal is broken.
Solution: Inspect the charger
- Check whether the charger works with other terminals of the same model.
- Check the connectors on the charger for any dust or debris.
If this does not solve the problem, replace the terminal or the charger.
Replace the charger or return the terminal
Follow the instructions to return the terminal to Adyen. If you're using our Terminal Replacement Service, you can request a replacement terminal in the same order.
After you've submitted your return or replacement order, you can't make changes but you can cancel the order if we haven't processed it yet.
If you ordered a replacement terminal, you can track the terminal delivery.
Contact our Support team
If the above did not solve the charger issue, or if you need to change your return or replacement order, contact us directly.