The keypad is failing or a key is a stuck, which results in the terminal making a constant noise.
Run the keypad test
- Test the keypad as described in the hardware diagnostics documentation.
- If the test fails, contact our Support team.
If the hardware test is inconclusive, continue with the next solution.
Solution: Restart the terminal
Turn off the terminal, then turn it on again:
- Open the Admin menu and select Reboot or Power off.
Or you could disconnect and reconnect the power cord (on tethered terminals), or hold down the Cancel key
(on battery-powered terminals).
If this doesn't solve the problem, you need to replace the terminal.
Return or replace the terminal
Follow the instructions to return the terminal to Adyen. If you are using our Terminal Replacement Service, you can request a replacement terminal in the same order.
After you have submitted your return or replacement order, you cannot make changes but you can cancel the order if we haven't processed it yet.
If you ordered a replacement terminal, you can track the terminal delivery.
Contact our Support team
If the above did not solve the problem, or if you need to change your return or replacement order, contact us directly.
