Search

Are you looking for test card numbers?

Would you like to contact support?

Point-of-sale icon

Wi-Fi

The terminal's Wi-Fi connection needs to be reset.

First solution: Check if your Wi-Fi router is connected correctly

For example, connect your phone or laptop to the Wi-Fi network you are trying to connect to your terminal. If the router is active but the terminal is not connecting to the Wi-Fi, proceed to the next solution.

If your Wi-Fi router does not work properly with a different device, then ask your IT department to resolve this issue first.

Second solution: Restart the Wi-Fi status on terminal

  1. Press 9 + green and Enter the admin PIN code. If you don't know this code, you can learn how to retrieve it in our POS Troubleshooting section.
    where do I find the Admin PIN?
  2. Go to Network > Wi-Fi.
  3. Make sure the Wi-Fi is enabled, and select your desired Wi-Fi network.
  4. Enter your own Wi-Fi password that is linked to the router.

If this does not solve your issue, proceed to solution three.

Third solution: Reset your Wi-Fi settings

  1. Press 9 + green and Enter the admin PIN code. If you don't know this code, you can learn how to retrieve it in our POS Troubleshooting section.
    where do I find the Admin PIN?
  2. Go to Network > Wi-Fi.
  3. Go down to Wi-Fi-reset, and press Wi-Fi-reset
  4. Wait for the terminal to reboot.
  5. Once rebooted, press 9 + green, and Enter the admin PIN code. If you don't know this code, you can learn how to retrieve it in our POS Troubleshooting section.
  6. Go to Network > Wi-Fi.
  7. Enable Wi-Fi (Terminal will scan available networks).
  8. Select desired network, and enter your own Wi-Fi password.

Contact POS support

If all given solutions did not resolve your question we advice you to contact us directly.

Previous step