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Wi-Fi

You need to reset the terminal's Wi-Fi connection.

First solution: Check if your Wi-Fi router is connected correctly

  • Connect a different device, such as your phone or laptop, to the Wi-Fi network you are trying to connect to your terminal.

    • If the Wi-Fi router doesn't work properly with a different device, ask your IT department to resolve this issue first.
    • If the router is active but the terminal is not connecting to the Wi-Fi, proceed to the next solution.

Second solution: Restart the Wi-Fi status on the terminal

  1. Open the Admin menu on your terminal:

    1. Press 9 and then the Confirm button. (On some models, it is Confirm and then 9.)
    2. Enter the PIN code for the Admin menu and press the Confirm button.
      Where do I find the Admin PIN?

  2. Go to Network > Wi-Fi.
  3. Make sure Wi-Fi is enabled, and select your desired Wi-Fi network.
  4. Enter your own Wi-Fi password that is linked to the router.

If this does not solve the problem, proceed to the third solution.

Third solution: Reset your Wi-Fi settings

  1. Open the Admin menu on your terminal:

    1. Press 9 and then the Confirm button. (On some models, it is Confirm and then 9.)
    2. Enter the PIN code for the Admin menu and press the Confirm button.
      Where do I find the Admin PIN?

  2. Go to Network > Wi-Fi.
  3. Go to Wi-Fi-reset, and select Wi-Fi-reset.
  4. Wait for the terminal to reboot.
  5. Open the Admin menu on your terminal again.
  6. Go to Network > Wi-Fi.
  7. Enable Wi-Fi. The terminal will scan the available networks.
  8. Select the desired network, and enter your own Wi-Fi password.

Contact our Support team

If the above solutions do not solve the problem, contact us directly.

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