One-time password

Retrieve the terminal's password from the Customer Area.

New terminal

The Customer Area will generate one-time passwords for your new terminal as soon as you assign it to a specific store.

Log in to your Customer Area:
- For a live terminal, go to your live Customer Area.
- For a test terminal (your terminal's home screen says "Test") go to your test Customer Area.
Go to In-person payments > Terminals.
Search for the terminal by serial number.
The terminal serial number is shown:
- On the underside of the terminal. Example: S/N:123-456-789.
- On the second line of the info screen. Example: V400m-123456789.
  To open the info screen, press 5 and then the Confirm button. On some models, it is Confirm and then 5 or both buttons at the same time.
Click on the row of your terminal to view the terminal detail page.
The password is shown at the top, in the One time password field.

You are in the TEST Customer Area while you should be in LIVE, or vice versa.
The number you entered was not the terminal serial number.
You don't have the required user role in the Customer Area.

To access one-time passwords, you need to have the Merchant POS Terminal Management user role. Contact your company's admin user for help.

If the above solutions did not solve the problem, contact us directly.

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