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The terminal's bluetooth connection isn't working properly.

This error only occurs with integrated systems, which include a secondary device that is connected to the terminal, such as a cash register.

First solution: Reconnect your device to the terminal

  1. Turn on bluetooth on your device (not the terminal).
  2. On your terminal, press 9 + green and enter the admin PIN if neccesary.
  3. Press Network.
  4. Select either iOS or Android (depending on which type of device you are using).
  5. Select Paired devices.
  6. Select Pair new device.
  7. On your device, search for the terminal name and select it.
  8. When connected, both devices show a confirmation message.
  9. Press Ok on both devices.

If this does not solve your issue, proceed to the next solution.

Second solution: Contact POS support directly

If the above solution did not solve your problem, contact us directly so we can help you in person.

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