V400m terminal paired with a Bluetooth base station
Solution: Double-check the setup steps
- Make sure that you set up the Bluetooth connection correctly.
- If you still encounter issues, check for possible solutions in our Bluetooth base station documentation.
e355 terminal paired with an Android or iOS mobile device
Solution: Reconnect your device to the terminal
- Turn on Bluetooth on your device (not the terminal).
- On your terminal, open the Admin menu.
- Select Network.
- Select either iOS or Android (depending on which type of device you are using).
- Select Paired devices.
- Select Pair new device.
- On your device, search for the terminal name and select it.
When connected, both devices show a confirmation message. - Select Ok on both devices.
If the above steps didn't solve the problem, restart the terminal.
Contact our Support team
If the above solutions do not solve the problem, contact us directly.
